Usha Patel

• A professional customer service assistant with 20+ years' experience in Retail
• Currently seeking a new position within the customer service and retail industry.
• A highly organised and efficient individual, whose thorough and precise approach to customer service has yielded excellent results. 
• A highly organised, detail-oriented, and able to manage multiple tasks efficiently. 
• An individual who is passion, motivated to learn and develop new skills and business processes. 

POUNDLAND Oct 2023 – Dec 2023

Cashier

• Customer Service and providing friendly and efficient service to ensure a positive customer experience
• Attention to Detail - Ensuring all transactions are processed correctly and identifying any discrepancies
• Time Management - Efficiently managing your time to handle multiple customers and tasks
• Problem-Solving - Addressing and resolving customer issues or technical problems quickly
• Dependability- Being reliable and punctual, as cashiers are often the first point of contact for customers
• Product Knowledge - Understanding the products or services offered to assist customers effectively

Customer Service Assistant

• Responsible for customer service and store compliance
• Worked as part of a core team to ensure customers are well addressed and promote store products
• As a sales assistant I am the face of the company hence being detail oriented is a vital responsibility and make sure the shelves are stocked, and products can be ordered online am also responsible for store merchandising and maximising store business opportunities 

Pick, Pack and Shipping Assistant,

• Responsible for picking out medicines and packing them for shipment within the warehouse
• Responsible for driving efficiency across my department and ensuring the supply chain met its targets
• Have experience using digital scanning devices to scan inventory and reducing human error on packing lines. 

Label and Packing Manager

• Labelling non-branded perfumes by hand
• The role involved meeting KPIs and stock keeping
• Operating machinery to pack and fill bottles
• Packing and dispatching

GCSE Equivalent in India

• Economics – Pass
• Psychology – Pass
• Mathematics – Pass
• Geography – Pass
• Maths – Pass
• Hindi
• Science