Veronica Calabro

Experienced Administrator, Office Manager and Personal Assistant with a strong background supporting senior managers, directors and busy operational teams. Skilled in HR and payroll administration, diary and calendar management, invoicing, expense tracking, travel coordination, document management and day-to-day office operations. Experienced in handling confidential employee, financial and business information with discretion and accuracy.

Confident communicating with employees, clients, suppliers, contractors and senior stakeholders by telephone, email and in person. Highly organised, proactive and adaptable, with the ability to prioritise competing demands and work effectively in fast-paced environments. Fluent in English, Italian and Spanish, with strong IT skills including Microsoft Office, Xero and Quickbook

Office Manager/PA - TIH London - London

(2026-03 - 2026-06)

• Provided comprehensive administrative and personal support to CEO and senior management in a fast-paced environment.
• Provided comprehensive administrative support to an office of 8 employees, ensuring the smooth and efficient day-to-day running of the office.
• Managed complex diaries, appointments and meeting schedules, ensuring efficient time management.
• Coordinated travel arrangements, accommodation bookings and detailed itineraries.
• Handled correspondence, emails and telephone enquiries with professionalism and discretion.
• Organised meetings, prepared documentation and maintained accurate records.
• Assisted with expense management, invoicing and financial administration.
• Budget management & expense tracking
• Supported project coordination and ensured the smooth running of day-to-day business operations.
• Managed confidential information with a high level of discretion and attention to detail.

Office Administrator - MJC Refurb & Construction - Sutton

(2025-02 - 2026-03)

• Managed communications with clients, suppliers, contractors and staff.
• Prepared quotations, purchase orders and invoices.
• Maintained financial trackers and monitored project expenditure.
• Coordinated project documentation and maintained accurate electronic records.
• Assisted with scheduling and coordination across multiple projects.
• Followed up suppliers and contractors to ensure information and documentation were received on time.
• Supported the Director with general administration, correspondence and business organisation.
• Managed competing priorities while maintaining accuracy and attention to detail.
• Provided comprehensive administrative and personal support to the CEO and senior management within a fast-paced business environment.

Office Manager/ People Coordinator - V&A Museum (Benugo) - London

(2019-06 - 2025-02)

• Provided administrative, people and operational support within a high-volume hospitality environment.
• Provided comprehensive administrative support to a large team of around 300 employees, ensuring the smooth and efficient day-to-day running of the office.
• Supported the weekly payroll process, ensuring employee information and working hours were accurately recorded.
• Assisted with payroll administration, reporting and resolving employee queries relating to pay and working hours.
• Maintained employee documentation and supported HR administration.
• Assisted with onboarding, induction and training of new employees.
• Coordinated employee information and supported managers with day-to-day people-related administration.
• Managed staff schedules and administrative records.
• Responded to employee and customer enquiries professionally by telephone, email and face to face.
• Supported senior management with reports, documentation and operational coordination.
• Assisted with health & safety procedures, compliance documentation and workplace standards.
• Worked effectively in a busy, multicultural environment while maintaining confidentiality and professionalism.
• Built positive working relationships with employees, managers and other stakeholders.

Private PA / Household Support - Private Household - London

(2019-10 - 2021-09)

• Provided trusted personal and household administrative support to a private family.
• Coordinated home improvement and maintenance projects from sourcing contractors through to completion.
• Obtained quotations, communicated with contractors and monitored project progress.
• Managed household bills, payments and expense tracking.
• Coordinated travel arrangements, accommodation and itineraries, including last-minute changes.
• Managed personal errands, shopping and household logistics.
• Maintained confidential financial and personal documentation.
• Supported preparation of documentation for self-assessment and general financial administration.
• Developed organised systems for managing household records, bills and expenses.

Various Hospitality roles including Waitress, Receptionist, Assistant Manager - Various

(2007-01 - 2019-09)

NCFE CACHE Level 2 Award in Support Work in Schools and Colleges

AAT Level 1

Interior Design Diploma - Interior Design - JJADAcademy, London

Languages & Literature Diploma equivalent to 1 to 3 A level in UK - Languages & Literature - ITC Capriotti, Italy

Level 2 Course – A Confident You / Successful Mums - Professional Development - ITC Capriotti, Italy