Vicki Blake

A hard working, reliable and highly motivated person who adapts well in new situations, whilst absorbing new information and grasping new ideas rapidly. An ambitious team player, who pays attention to detail and enjoys working as part of a team or unsupervised. A good communicator with a customer service background who is ready for a challenging career. Currently seeking part-time or school hours work. 13 years NHS experience looking for a new challenge and willing to learn new things.

Voluntary Parent Helper - The James Oglethorpe Primary School

• Helping individual pupils with their reading skills & logging their progress
• Attaching work sheets in pupils exercise books as & when required

NHS Long Term Conditions Receptionist/Administrator for Cardiology, Respiratory and Diabetes - NELFT

(2010-01)

Full-time Administration Support and Receptionist. Went part time (2 days a week) in July 2015 after returning from maternity leave with 1st son.

• Booking patients in on arrival and arranging follow up appointments for patients for both Nurses and GPWSI
• Answering telephones and taking messages or routing the call to the appropriate person
• Adept in various administrative systems i.e. Patient Administration System (PAS) and RIO
• Collecting patient information and updating RIO
• Arranging Transport for patients and also calling cab services i.e. com cabs, dial a ride etc
• Pulling and prepping Patient files ready for clinicians
• Arranging Interpreters for patients
• Sending reports and faxes to other GP's and Hospitals
• Handing out patient questionnaires
• Emailing staff regarding Patients
• Handing out masks and filters for Nebulisers
• Filing
• Phoning patients 48 hours prior to their appointments
• Rebooking patients that's did not attend (DNA)
• Clinic changes
• Freezing clinics for Annual leave, study leave or meetings
• Liaising with clinical reps
• Filling in a variety of patient forms
• Excellent communication skills with non clinical and clinical staff
• Team worker and valued member of the team

Reception Officer & Admin Assistant - NHS

(2009-01)

Full-time receptionist for the building PCT

• Upkeep of signing in and out books for staff and visitors
• Checking diary and booking for meetings, clinics, training and patient groups
• Booking Patients in for nine different services and informing staff
• Booking patient Transport & Interpreters
• Front-line information point for all patients, staff and visitors
• Pulling patient files for LTC Clinics
• Issuing new security passes for new staff members or visitors
• Responsible for the handling of building key's internal and external i.e. distributing
• Fire Alarms and refuge points
• Ordering offices supplies i.e. paper etc and storing in stationary cupboard
• Reporting problems i.e. phones, computers, fax machines and photocopiers
• Reporting issues and liaising with other building managers, building maintenance contractors, cleaning and waste management contractors, and I.T support teams
• Collecting, date stamping and distributing post to staff in the whole building

Catering/Waitressing - CJ's café - Dagenham

Worked in catering industry for 2 ½ years before NHS employment

Catering - Waites construction

Cooking & preparing food & drinks to the workers in the building canteen

Waitress - Moby dick pub

Bar work/Kitchen Manager - The Goose pub - Stratford

Bar work which lead to running the kitchen

Beauty Therapy Trainee - College

• Greeting clients on Reception and booking them in, introducing clients to products and providing sales information
• Answering the telephone and taking bookings
• Diary management, Re-booking patients
• Monitored the budget, ensuring all the costs incoming and outgoing were logged and accurate
• Provide general admin support, which included typing, faxing and photocopying
• General cleaning of salon and reception
• Ensured the client database was up to date and most importantly correct
• Developed good communication skills by establishing good relations with clients, other students and Tutors

NVQ Beauty Therapy - Beauty Therapy - Havering College Ardleigh Green Campus (2002 - 2005)

GCSES - General Education - All Saint Roman Catholic School (1996 - 2001)