Victor Banjo

Infrastructure and Network Engineer with extensive experience across enterprise systems, cybersecurity support, and telecom environments. Strong background in network security, server administration, cloud fundamentals, and large-scale deployments. Proven ability to manage incidents, optimize infrastructure performance, and support high-availability, secure IT operations across diverse environments.

Support Engineer - Marks & Spencer Cyber Security (via Accenture) - Glasgow, United Kingdom

(2025-09)

Delivered enterprise IT support aligned with Helix SLA and ITIL standards, managing incidents and service requests through ServiceNow with precise categorisation, documentation, and resolution ownership.

• Administered Active Directory, Microsoft 365, Azure, and Windows Server environments, strengthening access control and reducing unauthorised access attempts by 40%
• Provided remote technical assistance across Windows, macOS, mobile devices, peripherals, and printers, resolving a high volume of tickets at first point of contact to maximise operational efficiency.
• Diagnosed and resolved complex hardware, software, and network issues using structured troubleshooting methodologies, ensuring minimal service disruption in a high-pressure environment.
• Managed device compliance and configuration using Active Directory, Azure / Microsoft Intune, supporting secure endpoint management and policy enforcement across the estate.
• Monitored backup operations, identified job failures, and coordinated remediation to maintain data integrity and service continuity.
• Authored and maintained internal knowledge base articles, work instructions, and support documentation to improve resolution consistency and reduce repeat incidents.

Network Administrator / IT Support Engineer - Worley (via AVASO Technology Solutions Ltd) - Scotland, United Kingdom

(2024-06)

Delivered 24×7 remote and onsite IT support, ensuring stability of business-critical infrastructure across end-user, server, and network environments.

• Performed system administration tasks including patch management, system upgrades, break/fix resolution, printer deployment, and proactive infrastructure monitoring.
• Executed network and server maintenance activities that reduced unplanned downtime by 20% through structured remediation and preventive actions.
• Supported global service centres using ServiceNow SLA and ITIL standards, providing IMACD, deskside support, smart-hands services, Active Directory with field engineering assistance.
• Participated in disaster recovery planning and operational readiness, ensuring rapid restoration of services during incidents.

Network / System Administrator - Tech Domain Digital - Glasgow Area, Scotland

(2023-12 - 2024-06)

Delivered Level 2 and Level 3 technical support across multi-client environments, resolving escalated hardware, software, and network incidents to maintain service availability.

• Administered and maintained Windows and Linux server environments and storage, ensuring system reliability, access control, and security compliance.
• Implemented proactive network monitoring and maintenance strategies, achieving a 25% reduction in downtime through early fault detection and remediation.
• Deployed, configured, and supported firewalls, routers, switches, access points, and VPN solutions to maintain secure and resilient connectivity.
• Supported Microsoft 365 and Azure environments, including Active Directory, Teams, migrations, and advanced troubleshooting.
• Produced Management Information System (MIS) reports to support operational decision-making and continuous service improvement initiatives.

Network Infrastructure Architect & Tier 3 Administration - Vintage Network International

(2010-05 - 2023-09)

Designed, deployed, and maintained enterprise network infrastructure across on-premises and cloud environments, supporting high-availability and secure operations.

• Led fibre optic (FTTX), VSAT, wireless, and point-to-point network implementations, consistently delivering projects within scope and operational requirements.
• Administered Active Directory, Microsoft 365, Azure, and Windows Server environments, strengthening access control and reducing unauthorised access attempts by 40%.
• Configured and managed F5 Load Balancers (LTM, GTM, AFM, ASM), firewalls, NAT, DNS, and DHCP to optimise traffic flow, resilience, and security posture.
• Implemented CCTV, biometric access control, and fire alarm systems, contributing to a 30% reduction in security incidents across deployed sites.
• Monitored network performance using advanced diagnostic tools, generating technical reports to guide optimisation and long-term infrastructure planning.

Field Technician / 2nd & 3rd Line Support Engineer - Access and Content Limited

(2020-08 - 2021-09)

Delivered onsite and remote Level 2/3 support, resolving complex hardware, server, and network faults while maintaining SLA adherence.

• Designed and supported university campus network infrastructure, improving system stability through structured configuration and maintenance.
• Managed ISP tower, NOC operations, and hardware inventory, reducing service interruptions by 20% through proactive oversight.
• Conducted technical site surveys and implemented tailored network solutions, contributing to increased client acquisition.

VSAT Field Technician - Globecomm Systems Inc. (GSI) - Dakar, Senegal

(2012-04 - 2020-12)

Implemented preventive maintenance programs for VSAT and microwave systems, achieving 95% schedule adherence and reducing downtime by 25%.

• Supported LAN and telecom infrastructure, resolving 90% of incidents within agreed SLA timeframes.
• Maintained antenna alignment and signal integrity, reducing signal degradation by 30% across serviced sites.

Field Service Engineer / Network Architect (ISP) - Bandwidth Consortium

(2011-12 - 2020-08)

Designed, installed, and maintained VSAT, wireless, and campus network infrastructure for enterprise and institutional clients.

• Executed ISP tower and satellite earth station implementations, improving service reliability and operational continuity.
• Conducted feasibility studies and site surveys, supporting network expansion and informed infrastructure planning.
• Supported senior operations leadership with technical input to streamline deployment workflows.

Field Installation Technician (Audio, Video & IPTV) - Rom-Flex

(2012-06 - 2016-08)

Installed and supported IPTV, audio-visual, and live-streaming systems, improving service reliability and audience reach.

• Delivered structured troubleshooting and infrastructure support, achieving 95% issue resolution within SLA.

2nd/3rd Line Support Engineer & Telecoms Network - Satcom Integrated Resources (IRL)

(2009-06 - 2016-08)

Led networking, cabling, and VSAT installation projects, achieving a 98% first-time deployment success rate.

• Implemented intercom and communication systems to enhance reliability across distributed sites.
• Supported infrastructure upgrades and maintenance, improving project delivery efficiency by 15%.

Satellite Installation Engineer / ISP Installer - Intersat Ltd (UK)

(2009-01 - 2014-01)

Delivered high-availability VSAT installations with a 99.9% operational success rate.

• Executed preventive maintenance schedules, improving long-term service stability and reducing fault recurrence.

Early Career Network & Technical Support Experience - Current Technologies, Scope Telecoms, IT Click Network Limited, Universal Business Computer - United Kingdom

(2005-04 - 2009-07)

Delivered first-line and Level 2 technical support across telecom, network, and end-user environments, resolving escalated incidents within SLA and improving overall uptime by 15–20%.

• Installed, terminated, and tested structured cabling (Cat5e/Cat6, fibre, RF, copper), utilising BERT, OTDR, and PIM tools to ensure compliance with industry standards.
• Deployed LAN/WLAN infrastructure, hotspot billing systems, and core network components, contributing to reduced downtime (20%) and increased service reliability.
• Supported Active Directory administration, OS deployments, and hardware repairs, strengthening access control, system stability, and workstation availability.

Bachelor of Divinity - Divinity - For His Glory Bible College (2022) North Carolina, USA

Bachelor's Degree - Accounting - University of Abuja (2019) Nigeria

Bachelor of Science - Computer Science - University of Abuja (2014) Nigeria

National Diploma - Osun State Polytechnic (2005) Nigeria