SAP Service Delivery Manager
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Seasoned SAP and IT Service Delivery Executive with 25 years of experience leading large-scale digital transformation and optimizing application landscapes for global enterprises. I specialize in bridging the gap between complex technology and strategic business objectives, ensuring robust, scalable solutions that drive operational efficiency and growth.
My expertise lies in managing multi-million dollar application portfolios (200+ apps), leading multi-disciplinary onshore-offshore teams, and fostering strong relationships with senior stakeholders and vendors to deliver exceptional service and project outcomes.
► Leadership: Directing global SAP & Non-SAP application services for Fortune 500 companies in Utilities, Publishing, Energy, and Retail.
► Program Delivery: End-to-end ownership of SAP implementations (S/4HANA), upgrades, and data migrations, leveraging SAP Activate and Agile methodologies.
► Service Excellence: Architecting ITIL-based service management frameworks (Incident, Problem, Change) to significantly improve stability and reduce MTTR.
► Commercial Acumen: Leading pre-sales, RFP responses, contract negotiations, and SOW development to secure and govern profitable engagements.
I am passionate about building high-performing teams and delivering the technology foundation that empowers businesses to succeed.
#SAP #S4HANA #ITLeadership #ServiceDelivery #DigitalTransformation #ApplicationManagement #ITIL #ProjectManagement #StakeholderManagement #GlobalDelivery
Seasoned SAP and IT Service Delivery Executive with 25 years of experience leading large-scale digital transformation and optimizing application landscapes for global enterprises. I specialize in bridging the gap between complex technology and strategic business objectives, ensuring robust, scalable solutions that drive operational efficiency and growth.
My expertise lies in managing multi-million dollar application portfolios (200+ apps), leading multi-disciplinary onshore-offshore teams, and fostering strong relationships with senior stakeholders and vendors to deliver exceptional service and project outcomes.
► Leadership: Directing global SAP & Non-SAP application services for Fortune 500 companies in Utilities, Publishing, Energy, and Retail.
► Program Delivery: End-to-end ownership of SAP implementations (S/4HANA), upgrades, and data migrations, leveraging SAP Activate and Agile methodologies.
► Service Excellence: Architecting ITIL-based service management frameworks (Incident, Problem, Change) to significantly improve stability and reduce MTTR.
► Commercial Acumen: Leading pre-sales, RFP responses, contract negotiations, and SOW development to secure and govern profitable engagements.
I am passionate about building high-performing teams and delivering the technology foundation that empowers businesses to succeed.
#SAP #S4HANA #ITLeadership #ServiceDelivery #DigitalTransformation #ApplicationManagement #ITIL #ProjectManagement #StakeholderManagement #GlobalDelivery
