Viktoriia Vasylenko
Retail and Customer Service Assistant
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About
Friendly and dependable Retail and Customer Service Assistant with experience in library services and retail environments. Skilled in delivering high-quality customer service, maintaining well-presented displays, organising stock, and contributing to a welcoming and efficient customer experience. Enjoys working with people, learning about new products, and supporting customers in finding suitable solutions.
Eager to join Ruxley Manor Garden Centre as a Retail Assistant within the Indoor Plants department.
Experience
Library Assistant at Bromley Libraries (2024-11 – Present)
- Provide high-quality customer service to library visitors.
- Maintain clean, organised, and visually appealing public areas and shelving.
- Assist customers with enquiries and locating resources.
- Support daily library operations and community activities.
- Work collaboratively as part of a busy team environment.
Library Assistant at Greenwich Library (2023-11 – 2024-11)
- Supported customers with borrowing services and general enquiries.
- Organised and maintained book displays and shelving to a high standard.
- Contributed to smooth daily operations in a busy customer-facing setting.
- Assisted customers with computer use and online services.
Sales Assistant at Zara (2022-09 – 2023-01)
- Delivered excellent customer service in a fast-paced retail environment.
- Replenished stock and maintained attractive visual merchandising displays.
- Assisted customers in locating products and making selections.
- Operated tills and processed transactions accurately.
- Ensured the shop floor remained clean, organised, and welcoming.
Lead Claims Specialist at Zaporizhzhia City Council (2016-02 – 2022-11)
- Provided professional customer service to members of the public.
- Managed enquiries and administrative processes efficiently.
- Worked accurately under pressure and consistently met deadlines.
Director at Zaporizhzhia Regional Employment Service (2007-10 – 2016-02)
Career Counsellor & Psychologist at Zaporizhzhia Regional Employment Service (2004-06 – 2007-10)
