Virginia Bowring

Senior delivery professional with extensive experience leading complex software implementations, technology projects and operational change. Experienced working with customers, technical teams and senior stakeholders to deliver successful outcomes within fast-paced and highly regulated environments, and build trusted relationships quickly, solving problems pragmatically and bringing clarity to complex delivery challenges. I am now looking to bring my experience into a senior delivery, implementation or product focused role where I can continue improving how teams work and how technology delivers value.

Senior Project Manager at Almac Clinical Technologies (2020-09 – Present)

Manage multiple concurrent IRT SaaS implementations for global pharmaceutical clients, acting as the primary day-to-day contact throughout delivery, balancing customer expectations, commercial priorities and adhering to regulatory requirements

• Managing complex global software implementations from project initiation through study go-live and on-going support escalation
• Working closely with customers and design managers during requirements gathering phases to understand implementation objectives, help keep discussions aligned to customer needs whilst identifying risks, assumptions and potential scope changes
• Leading internal cross-functional teams including design, development, test, QA, clinical supply chain, and biostatistics to deliver successful implementations
• Helping bridge the gap between customers and technical teams by explaining complex concepts in a way that allows non-technical stakeholders to make informed decisions
• Building trusted relationships with pharmaceutical sponsors and CRO's through regular communication, training and proactive expectation management
• Identifying where customer requests impact project scope, timelines or budget, and ensuring implications are understood before changes are agreed
• Managing project risks, escalations, release planning and governance throughout the project lifecycle
• Mentoring new Project Managers and acting as lead SME for budgeting and costing processes

Operations & Customer Services Manager at Spera Global Ltd. (2016-10 – 2020-09)

Led Customer Services, Operations and Compliance departments across Northern Ireland and Republic of Ireland sites

• Managed a team of 6 direct reports, in the customer services department including team performance, workload allocation, customer escalations, and service delivery standards
• Oversaw operational delivery, and compliance across multiple departments, balancing customer expectations with manufacturing capability and commercial priorities
• Led and achieved ISO 9001:2015 and 14001:2015 certification awards across NI and ROI operations, in six weeks with no prior experience in auditing or ISO frameworks
• Oversaw project coordination, scheduling, workload prioritisation, and KPI reporting
• Improved operational processes, customer service standards, and internal reporting capabilities

Interim Project Manager / NPD Senior Project Manager at Herrco Cosmetics (2014-08 – 2016-10)

• Led implementation of new project development software for NPD operations
• Led end-to-end cosmetic product development projects for over 60 clients from initial brief to shelf ready launch
• Oversaw budgets, supplier coordination, timelines, risk management, and client communications
• Managed and mentored a team of four project staff

Customer Services Manager & PA to the Directors at Kirker Holidays (2012-11 – 2014-04)

• Handled all client and agent correspondence, complaints and supplier escalations in accordance with ABTA guidelines
• Managed compensation negotiations to meet client satisfaction, but also maintaining commercial awareness
• Liaised with international suppliers to resolve disputes and maintain strong relationships
• Supervised the Reservations, Operations and Marketing teams to ensure client satisfaction and customer service standards where consistently maintained
• Provided PA and Office Management to the directors, and assisted in planning trade events and exhibitions
• Provided copy editing services for the marketing team for all promotional materials

Implementation Specialist at Rescompany Systems Ltd. (2011-08 – 2012-10)

• Managed implementation of reservation and CRM systems for international travel clients
• Worked directly with customers to understand business requirements before translating them into configured software solutions and successful implementations
• Delivered client training, global installations, and post-launch support

Guest Relations Manager / Reservations Supervisor at Fred. Olsen Cruise Lines

Recruitment Consultant at 925 Recruit Ltd

Various temporary roles at NHS

Adept Project Management – Almac Clinical Technologies (2021 – 2021)

BA (Hons) in International Tourism Management – University of Central Lancashire

A-Levels – Bryanston School

GCSEs in 8 GCSEs A*–C including Maths and English