Enterprise SaaS & Digital Project Manager
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Enterprise SaaS & Digital Project Manager with 7+ years delivering enterprise software implementations and digital transformation programmes for multinational clients including Adecco, Co-op, Coca-Cola, M&S, Barclays, Heraeus and Action. Manages portfolios of complex SaaS and implementation projects valued up to £850k across discovery, solution design, agile delivery, UAT, release management and go-live/hypercare. Leads client onboarding, enterprise implementations and API, ATS and SSO integrations, coordinating Product, Engineering, UX, QA and Customer Success teams.
Strong track record translating business requirements into scalable solutions and building senior stakeholder relationships, with deep expertise in HR technology, talent acquisition and career website/ATS integration projects.
Enterprise SaaS & Digital Project Manager at Radancy (2020-03 – 2026-07)
Managed a portfolio of 8+ concurrent enterprise SaaS implementation and digital transformation projects valued up to £850k, using Agile and Waterfall methodologies, balancing scope, budgets, timelines, resources, risks and stakeholder expectations while consistently achieving 95% on-time delivery. Led the full implementation lifecycle from discovery and requirements gathering through solution design, Agile delivery, UAT, release, go-live and hypercare for global clients including Adecco, Co-op, Coca-Cola, Action, Barclays, Heraeus, DPDHL and M&S. Served as the primary delivery lead and trusted client partner for senior stakeholders, providing governance, status reporting, RAID management, change control and clear escalation paths across high-visibility implementations.
Product, Engineering, UX, QA and Customer Success teams, to deliver multilingual CMS platforms, ATS/API (such as Workday, Avature, SuccessFactors, SmartRecruiters, Recruitee, Softgarden) and middleware integrations (such as Mulesoft), SSO, SEO and AI-enabled functionality. Created/wrote up SOW's/Implementation docs after understanding scope from the Solutions Architect for projects above a certain amount. Translated complex business needs into actionable technical requirements and delivery plans, maintaining alignment between commercial objectives, customer outcomes and platform constraints.
Built trusted client relationships that contributed to 10+ renewals or expanded workstreams; partnered with Radancy's AI team to deliver job search, chatbot and job-summary features for Coca-Cola.
Technical Product Support Specialist at Radancy (2019-03 – 2020-03)
Delivered Tier 2 support across enterprise recruitment marketing and talent acquisition platforms, achieving 90% SLA compliance while managing 5–10 incidents per day. Investigated application, configuration and integration issues across CMS and ATS environments, working with Product, Engineering, QA and Account teams to identify root causes and permanent resolutions. Acted as a technical liaison between customers and internal teams, supporting deployments, post-launch stabilisation, knowledge sharing and product improvement.
Product Manager at Starcom (2018-04 – 2019-03)
Designed and delivered an internal HTML/CSS knowledge platform used across Publicis, centralising technical guidance, taxonomy and best practices to improve process consistency and onboarding. Reviewed trafficking workflows and supported API implementations across client accounts, collaborating with technical and operational teams to streamline delivery.
Technical Operations Specialist at Quantcast (2014-08 – 2017-12)
Managed technical implementations and QA for enterprise digital advertising solutions, including HTML5/VAST creatives, tracking code, platform configuration, data integrity and campaign performance. Led investigations into customer escalations, coordinating Sales, Customer Success, Product and Engineering to diagnose root causes, communicate resolutions and reduce delivery risk. Monitored tagging, pixel deployment, passback issues and exchange compliance; used Salesforce and basic SQL reporting to support operational accuracy and customer outcomes.
Assistant Product Manager at Annalect (2013-04 – 2014-05)
Supported concurrent delivery of Save-E and the Media Reporting Engine, coordinating user stories, testing, deployment and Nielsen IMS/SharePoint integrations. Provided international user training and post-implementation support, improving product adoption and data quality.
Client Solutions Specialist at Annalect (2010-11 – 2013-04)
Supported 40+ international clients across the Omnicom Media Group network, providing platform guidance, structured problem solving and responsive service delivery. Performed system, unit, regression, load, functional and acceptance testing, documenting software issues and supporting resolution.
BSc (Hons) in Business Management – Queen Mary, University of London
