Andrew Gillespie

I am a hardworking, motivated and dependable retail professional with 7 years' experience across customer service, store operations, stock management, replenishment, merchandising and team leadership. I take real pride in being reliable, approachable and delivering excellent service to both customers and colleagues. I thrive in busy, hands-on environments and have progressed into supervisory and management responsibilities, including leading teams, monitoring KPIs, supporting payroll and timekeeping, reconciling stock and deliveries, and maintaining high standards of Health & Safety and store presentation.

Having recently relocated to Folkestone, Kent, I am keen to bring my energy, practical approach and strong work ethic to a new employer.

Customer Assistant at The Range (2025-08 – 2026-06)

• Maintained strong shelf availability through accurate replenishment and stock presentation.
• Set up and maintained promotional displays in line with merchandising standards.
• Provided responsive customer service while supporting colleagues across day-to-day store operations.
• Pick up the click and collect orders ready for the customer

Floor Manager at B&M Retail (2023-08 – 2025-08)

• Managed daily floor operations, merchandising execution and customer service standards.
• Drove consistent delivery against sales, stock accuracy and store presentation KPIs.
• Led, trained and motivated team members to meet operational and financial priorities.
• Processed payroll information, recorded hours and reconciled timesheets accurately.
• Matched deliveries, invoices and inventory records to identify and reduce discrepancies.
• Maintained store recovery, security, Health & Safety and trading-readiness standards.

Replenishment Manager at B&M Retail (2020-01 – 2024-01)

• Planned and supervised end-to-end replenishment activity across store departments.
• Monitored shelf availability, pricing accuracy and stock turnover against operational KPIs.
• Checked incoming stock against orders and delivery notes, resolving discrepancies promptly.
• Allocated workloads, monitored performance and supported colleagues to maintain pace and standards.
• Contributed to accurate timekeeping, payroll data and stock reporting.

Replenishment Supervisor at B&M Retail (2018-06 – 2020-04)

• Supported daily replenishment and merchandising, ensuring shelves were stocked and correctly priced.
• Checked deliveries, updated records and resolved stock discrepancies.
• Guided team members, allocated tasks and maintained accurate attendance and inventory logs.
• Worked consistently within Health & Safety requirements and company procedures.

Cleaner/handyman at Zen shots (2017-10 – 2017-12)

• Cleaning the studio daily task
• Takes and replace light and make canvases for photographs
• Make sure the office and the meeting room available cleanliness for customers

Construction Operator at Woodchuck Recycling (2009-01 – 2010-01)

• Collect off cut wood good or not match the standard of Recycling Project
• Team work
• Following Health and Safety procedures

WAREHOUSE OPERATED/Agent Worker at MPI RECRUITMENT LIMITED (2014-01 – 2016-01)

• Pick and pack the customer order
• Remove faulty stock from the work line
• Help customers move place

Charity shop at Help the heroes (2012-01 – 2014-01)

• Help the manger with sale
• Cash handling
• Stock rota in the make warehouse
• Send orders to customers

Volunteering karate instructor at Grk karate (2007-01 – 2012-01)

• Teaching a wade class
• Following heath safety
• Grade class

Maintenance (Working Experience) at Hilton hotel (2006-01 – 2007-01)

• Support maintenance team
• General maintenance work
• painting and decorating
• Pluming and good up keep of services waiter at Holiday inn (2005-01 – 2006-01)
• Serving customer with food and refreshments
• Clearing tables and set the tables
• Moving dishes to wash area
• And take customer orders

Nursery Assistant at Local Nursery (2001-01 – 2002-01)

• Supported children's daily routines and development within a safe, stimulating environment.
• Followed safeguarding and Health & Safety procedures and maintained clear daily records.
• Communicated effectively with colleagues and parents regarding activities and routines.

ICT ENTRY 3 – Milton Keynes College

MATHS ENTRY LEVEL 3 – Milton Keynes College

SCIENCE (distinction) – Milton Keynes College

PE(Merit) – Milton Keynes College

English AQA entry2

Math AQAlevel1

Career Planning -AQA Entry Level 2

Working with others AQA ertry 2

Ict AQA level 1

Phase AQA entry2

Prove own learning AQA entry2

GCSE in Textiles – White Spire School (1995-01)