Viswanathan R

Customer-focused professional with extensive experience supporting customers, stakeholders and business teams in fast-paced environments. Experienced in resolving complex enquiries, coordinating with cross-functional teams, managing incidents, meeting service levels and delivering excellent customer experiences. Calm under pressure, empathetic and committed to resolving issues at the first opportunity while maintaining compliance and accuracy.

Service Operations Professional at Barclays

• Delivered high-quality support to customers, colleagues and stakeholders, resolving enquiries promptly.
• Investigated issues, identified root causes and coordinated with multiple teams until resolution.
• Managed competing priorities while maintaining accuracy and meeting deadlines.
• Communicated clearly with technical and non-technical audiences by phone, email and virtual meetings.
• Handled sensitive situations professionally, demonstrating empathy and setting realistic expectations.
• Maintained accurate records and followed organisational procedures and compliance requirements.
• Supported business-critical services with minimal disruption.
• Built trusted relationships through professionalism and excellent communication.
• Recognised for reliability and customer-first approach.
• Quickly learned new systems and processes.
• Consistently maintained high standards of quality and accuracy.
• Collaborated effectively across teams to deliver shared objectives.