Vivek Abraham

Customer-focused solutions professional with 15 years experience designing and delivering enterprise SaaS and AI-powered solutions for global banks, enterprise organisations across the UK, Europe, US and South Africa. Strong background in customer-facing roles, solution design and partnering with enterprise sales teams to translate complex business needs into practical, measurable outcomes.

Certified

Application & System Architect and collaborative team player with a track record of influencing multi-million-pound deals, leading POCs, RFI/RFP responses and shaping product roadmaps working across stakeholders to support delivery, improve customer experience and drive business value.

Solution Consultant - Personetics - London

(2025-10)

• Partner with enterprise banks across the UK and Europe to shape AI-driven digital banking strategies that lift customer engagement, financial wellness and deposit growth.
• Lead technical discovery with business and technology executives, translating strategic objectives into scalable Personetics solutions.
• Deliver executive-level demos, POCs and business-value presentations that showcase the platform's AI-powered capabilities.
• Advise clients on solution architecture, data integration and deployment approaches alongside internal tech teams and SIs.
• Own complex RFI/RFP responses, technical due diligence, security reviews and architecture discussions throughout the enterprise sales cycle.
• Act as trusted advisor helping FIs define high-value use cases with measurable business outcomes.
• Feed customer insights into Product and Engineering to influence roadmap and innovation priorities.
• Collaborate with Sales, Customer Success and Marketing on industry value propositions, thought leadership and GTM strategy.

Pre-Sales Solutions Architect - Quality Clouds - London

(2023-05 - 2025-09)

• Founding Sales Engineer driving pre-sales strategy and partner enablement across US and UK markets.
• Delivered impactful demos, POCs and value-based presentations showcasing core platform features and AI capabilities.
• Provided technical and strategic guidance on Salesforce and ServiceNow platforms, ensuring adoption and stability.
• Positioned the value of code quality and DevOps to technical and business stakeholders, accelerating development velocity.
• Supported existing customers in adopting new features to maximise realised platform value.
• Acted as trusted advisor across the customer lifecycle, aligning solutions with business outcomes.
• Owned product roadmap conversations, aligning feature evolution with Salesforce platform releases.
• Represented the company at global industry events, communicating business value to prospects, customers and SIs.
• Partnered with Marketing and executive leadership to shape GTM narrative and strategic positioning.

Technical Solution Architect - nCino - London

(2020-11 - 2023-05)

• Lead Architect on a Commercial Loan Origination programme for a tier-1 European bank.
• Ran POCs and enabled partners to translate business requirements into working nCino/Salesforce solutions.
• Collaborated with multiple System Integrators to align on solution design and delivery best practices.
• Built custom extensions on nCino/Salesforce to meet the bank's bespoke requirements.
• Defined integration patterns and design in close partnership with the bank's architecture team.
• Mapped business requirements to platform capabilities across the full commercial loan journey.
• Streamlined the QA framework and embedded post-deployment configuration best practices.
• SME for core nCino product functionality and broader Salesforce capabilities.
• Partnered with the Program Manager to keep feature delivery aligned with sprint commitments.

Principal Sales Engineer - nCino - London

(2018-04 - 2020-10)

• Partnered with Sales, Product and Professional Services to build tailored demo environments for prospect scenarios.
• Led POCs, recommending the strongest technical solution for each bank's business challenge on the nCino platform.
• Designed solutions for new markets including Investor Portal for a global bank, Invoice Financing and Mortgages.
• SME for Mortgages — built demos on Salesforce/nCino and worked with Product to unlock the mortgage-lending segment.
• Deep expertise across nCino data model, product features, UI/UX, integration patterns and configuration best practices.
• Configured nCino for commercial, consumer, retail, asset-finance and mortgage lending lines across the globe.
• Led architecture presentations to prospects, working groups, design authorities and executive leadership.
• Scoped implementation, support model, technical configuration, security and integration requirements during the sales cycle.
• Performed detailed technical analysis for RFI/RFP responses and represented Voice of the Customer internally.
• Ran training webinars for internal teams on new release functionality and demo environment configuration.

Sales / Solution Engineer - Talent Rover (acquired by Bullhorn) - London

(2015-10 - 2018-04)

• Trusted interface with executives and technology leaders, presenting solutions to enterprise clients.
• Ran discovery meetings to uncover technical and business requirements and shape solution scope.
• Formulated technical solutions and effort estimates aligned to client-specific needs.
• Created technical mockups and design artefacts for new product features.
• Led the technology evaluation stage of the sales process as key technical advisor and product advocate.
• Articulated the Talent Rover proposition (built on Salesforce) to both technical and business audiences.
• Recognised for driving impact on non-recurring product revenue (Professional Services on Opportunities).
• Owned discovery, demos, pilots, training, due-diligence and security discussions alongside Account Executives.
• Led RFP and Security Questionnaire responses and advised on integration implementations.

Implementation Manager - Talent Rover - London

(2014-05 - 2015-09)

• Owned deployment plans and Statements of Work across concurrent UK and US projects.
• Partnered with the Database Engineer to ensure clean, efficient data migrations.
• Delivered product demos, business-user training and Administrator training for Super Users.
• Ran requirements workshops and translated business needs into technical deliverables.
• Delivered projects to tight deadlines with proactive risk identification and mitigation.
• Drove Cloud CRM adoption by articulating platform benefits to business users.
• Hands-on Salesforce configuration, reports and dashboards; supported PMs and developers on custom builds.

Salesforce Consultant - T'quila (acquired by Accenture) - London

(2012-09 - 2014-04)

• Analysed client requirements and delivered Salesforce solutions with accurate effort and complexity estimates.
• Defined and assessed solution alternatives, reviewing client documentation for business functions and processes.
• Authored business specifications and acceptance criteria for downstream build teams.
• Delivered conceptual and functional analysis for data and process models, coordinating stakeholders through change.
• Configured and administered Salesforce.com; documented faults, delivered resolutions and retested to standard.
• Built Validation Rules, Workflows, Approval Processes, Apex, Visualforce Pages, data migrations and reports.
• Managed metadata backups across client orgs using Eclipse and Bitbucket.
• Contributed to Radian6 / Marketing Cloud practice development within T'quila.
• Delivered Salesforce user training via remote and on-site sessions.

Associate Consultant - Innoveer Solutions (acquired by Cloud Sherpas) - London

(2012-03 - 2012-09)

• Vocalink: aligned Salesforce UI/UX with the legacy Oracle On Demand app; tested field mapping, layouts and data migrations.
• Vocalink: participated in client workshops, tracked defects and coordinated fixes with the offshore team ahead of daily standups.
• HSBC: delivered a Salesforce application to manage global travel requests for Research Analysts.
• HSBC: gathered requirements, configured Salesforce (workflows, approvals, validation rules, page layouts) and integrated with external systems.
• HSBC: supported UAT, documentation and user manuals for client sign-off.

MSc - Information Technology - University of the West of England (2011-02)

BEng - Computer Science & Engineering - Anna University (2008-05)