Viveksachin P
Customer Service Representative
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About
Motivated and detail-oriented postgraduate student currently pursuing an MSc in Management at BPP University, UK. Offers a strong blend of Management thinking, customer service experience, and project coordination skills developed through academic study and exposure in social and corporate sectors. Demonstrates advanced proficiency in data tools such as Excel, Java Full Stack Development, with excellent communication and teamwork abilities.
Eager to contribute to data-driven decision-making and organisational growth in fast-paced professional environments.
Experience
Customer Service Representative - Ontrak Recruitment & Training - United Kingdom
(2026-01)
- Deliver exceptional customer service by handling inbound calls and emails, resolving client queries promptly.
- Maintain accurate customer interaction records to support efficient follow-up and reporting.
- Collaborate with internal teams to optimise communication and service quality.
- Apply data-driven insights to monitor service performance and enhance client satisfaction.
Crew Member - Wingstop - London, UK
(2025-02)
- Check and assemble products according to quality standards.
- Monitor ongoing activities to ensure smooth and safe operations.
- Handle food preparation and service following hygiene and safety rules.
- Serve customers in a friendly, polite, and professional manner.
- Take customer orders and assist with basic inquiries.
Education
MSc - Management - BPP University (2026)
Bachelor of Engineering - Computer Science - Paavai College Of Engineering (2016 - 2020)
