Wale Adeagbo

Results-driven IT Operations professional with 8+ years leading end-to-end IT environments, including recent international deployments across the UK, Germany, and Australia. Track record of managing £500k budgets, scaling teams of up to 20, and delivering measurable impact through automation, Zero-Touch deployment, and SaaS modernisation. Equally comfortable setting strategy and getting hands-on across Microsoft 365, cloud infrastructure, ITSM, security controls and Infrastructure as code — with a clear focus on building resilient, scalable operations.

Technical Specialist - Delivery - Omaze UK - UK, Germany, Australia

(2024-03)

• Spearheaded a 'Zero-Touch' global deployment strategy using Jamf and Windows Intune/Autopilot, automating the rollout of hardware to staff across the UK, Germany, and Australia while maintaining 100% compliance with security baselines.
• Own and administer the Freshworks suite across three countries - UK, Germany & Australia, ensuring high availability, optimised configuration, and consistent user experience.
• Strategized and executed cross-departmental tool alignment between IT, CX and Delivery.
• Provided Tier 3 escalation support, maintaining SLA compliance and reducing repeat incidents through root cause analysis and process fixes.
• Designed automation workflows that reduce manual overhead and improve cross-team delivery efficiency.
• Maintain global system health monitoring and standardised configurations for international teams.

CRM / SRM Administrator - University College London

(2023-11 - 2024-02)

• Installed and configured Stakeholder Relationship Management platform for an engineering department.
• Led testing, QA, documentation, and SLA adherence throughout deployment lifecycle.
• Supported integrations, optimisation, and knowledge transfer to internal stakeholders.

CRM Administrator / Software Developer - A2Z Cloud Ltd

(2023-05 - 2023-10)

• Configured and optimised Zoho CRM environments for performance, reliability, and SLA compliance.
• Designed internal databases improving data consistency and accessibility across teams.

IT Manager - Spectrum Books Ltd

(2022-06 - 2023-05)

• Managed a team of 8 IT Engineers overseeing infrastructure, support, and systems administration.
• Owned IT procurement, licensing, and vendor management across hardware and SaaS tools.
• Standardized the hardware lifecycle for a team of 8 engineers, overseeing the procurement, imaging, and enrollment of devices into Microsoft Intune to ensure seamless day-one readiness for new hires.
• Integrated CRM/ERP with e-commerce platforms, improving sales visibility and operational reporting.
• Delivered staff training, reducing ticket volumes by 25% and improving internal capability.

Application Support Specialist - TechCliff Systems Ltd

(2021-09 - 2022-05)

• Integrated e-commerce platforms with CRM systems including Salesforce, Dynamics 365, Odoo, and Zoho.
• Managed system administration, analytics dashboards, and incident processes.

IT Support Supervisor / System Administrator - University Press Plc

(2018-10 - 2021-08)

• Led a team of 20 staff across the head office and branches, overseeing support operations and infrastructure.
• Managed end-to-end IT for head office and high-volume depots facilities, overseeing the deployment and maintenance of laptops, industrial thermal printers, and branch-wide routing infrastructure.
• Owned purchasing decisions for hardware, software, and infrastructure improvements.
• Administered Linux servers and provided backend CRM/ERP support.

Bachelor of Technology (Hons) - Computer Science - Ladoke Akintola University of Technology