Waqas Raja

Experienced Front Office and Operations Leader with a strong background in luxury-level service delivery, daily hotel operations, and guest satisfaction excellence. Skilled in team leadership, refined complaint resolution, goal setting, and maintaining clear communication to uphold brand standards. Known for precision, professionalism, and a calm, polished leadership style

PROFESSIONAL EXPERIENCE

Rooms Divisions Manager — Campanile Northampton & Leicester (2022–2025)

• Oversaw daily front office operations maintaining luxury-level service standards.
• Managed staffing levels, rotas, and labour planning aligned with business targets.
• Delivered refined complaint handling and personalised service recovery.
• Communicated expectations clearly through structured briefings and reports.
• Supported financial processes including payroll, invoicing, and GOP performance.

Front Office Manager — Campanile Glasgow (2021–2022)

• Managed front office in a 106-room events-driven hotel with high guest expectations.
• Rebuilt and upskilled team post-COVID ensuring elevated service consistency.
• Resolved complex guest situations with diplomacy and professionalism.
• Communicated daily operational priorities and performance updates.

Front Office Manager — Leicester & Coventry (2021)

• Oversaw full hotel operations focusing on guest experience and compliance.
• Enhanced communication flow and team cohesion through regular briefings.
• Implemented corrective action based on guest feedback.

Senior Guest Service Manager — Campanile Leicester (2019–2021)

• Maintained premium guest experience across business and leisure segments.
• Delivered consistent communication and performance guidance to staff.
• Resolved complaints and elevated service presentation.

Team Leader Reception — Campanile Birmingham (2017–2019)

• Supervised reception operations ensuring brand-aligned presentation.
• Led service recovery with polished guest interaction standards.
• Ensured strong cross-department communication for seamless operations.

TRAINING & CERTIFICATIONS

Legionella · ACAS Employment Law · First Aid · Food Safety Level 3

EDUCATION

A-Levels – Aston Manor Academy

GCSEs — 9 A*–C including English, Maths & Science