Wendy Dockree
Experienced Retail and Operations Manager
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About
Experienced Retail and Operations Manager with a successful track record of leading teams, driving sales growth, improving operational performance, and delivering exceptional customer service. Skilled in people management, coaching and development, KPI delivery, workforce planning, and commercial decision-making. Recognised for building high-performing teams, reducing stock loss, improving customer satisfaction, and achieving business objectives.
Experience
Reception Supervisor - Practice Plus Group - Portsmouth
(2024-01)
Lead front-of-house operations and team performance in a busy healthcare environment.
- Manage rotas, staffing levels and daily operational requirements.
- Coach and support reception staff to maintain high service standards.
- Resolve customer concerns professionally and efficiently.
- Produce operational reports and support management decision-making.
Store Manager - Hotter - Chichester
(2022-01 - 2024-12)
Held full accountability for store sales, profitability, KPIs and daily operations.
- Led, motivated and developed a retail team to achieve business objectives.
- Implemented commercial initiatives to increase sales opportunities.
- Managed stock control processes and reduced losses.
- Delivered exceptional customer service standards and team performance.
Deputy Manager - FatFace - Portsmouth
(2020-01 - 2022-12)
Supported overall store performance, sales targets and operational excellence.
- Led team members to deliver strong customer experiences.
- Assisted workforce planning, recruitment and staff development.
- Implemented stock management procedures to reduce shrinkage.
- Regularly acted as Duty Manager with responsibility for store operations.
Retail Supervisor - Crew Clothing - Portsmouth
(2018-01 - 2020-12)
Supervised daily retail operations and supported achievement of sales targets.
- Coordinated team activities and maintained customer service standards.
- Maintained visual merchandising standards to maximise sales opportunities.
- Supported stock management and inventory control processes.
