Wendy Robinson

I am a self-motivated reliable and hard working person who can work well under pressure and can follow instructions easily. I can work well in a team and on own initiative. I am very willing to transfer My skills and experience to meet industry needs. I am honest and 100% reliable. I put my all into my job and take pride in my work and complete it to the highest standard possible.

Transport Co-ordinator/ Administrator

(2019)

• Handover from Transport Manager, report issues from early morning and deal with any other issues from other departments.
• Check Lorry defect reports and file
• Send contractor’s hours to accounts weekly and record.
• Update driver sheets and route codes if changes are made or new customers come on.
• File merchandising sheets.
• Complete vehicle maintenance programme daily.
• Vehicle maintenance records, E.G Mot's, calibration certs, including vehicle tax and MOT.
• Driving licences check expiry date, contact drivers ref penalty points every 6 months.
• Record all new customers, Check opening times for new customers, briefing drivers and arranging for keys to be sent to drivers either for new and existing customers.
• Download driver’s Tachograph cards weekly and check for any infringements, if so report to manager and complete written acknowledgment and file beside driver's licence. Download VT in lorry 29th on third month.
• Attend interviews over phone and face to face, with manager and HR.
• Update van mileage once a month, record on mileage tracker and add to tracking system.
• Log and report any vehicle issues.
• Frozen export orders, ROI, UK & EU bound, ensure all the relevant information is available for pallets e.g. pallet sheet to be attached, invoices, commercial invoices, packing lists and delivery dockets. Book collection, local courier or external Hauliers.
• Update Customers on vehicle tracker.
• Print timesheets, cleaning sheets, merchandising sheets for Northern Ireland based drivers and Republic of Ireland drivers
• Deal with driver queries when they return to office or over the phone.
• Ring drivers each morning for daily issues and pass onto all departments and discuss at op's meeting.
• Pass on RTA reports from drivers and file.
• Pass on information ref new calls to palletisers, deal with queries up to home time from palletiser.
• Organise glass replacement/repair for vans.
• Pass on all order related queries from 8.30am when arriving at work that drivers report.
• Deal with queries from sales orders ref deliveries and contact drivers for updated.
• Pass on information ref late deliveries to sales/ sales orders.
• Allocate online orders to current route, once completed print for palletiser and each copy for drivers.
• Point of contact in the afternoon for Modern tyres, Transcold and Mercedes, arranging keys to be given for onsite repairs or collection of vehicles if service or maintenance is required.
• Contacting Transcold for calibration certificates, pass to quality and file for our records.
• Checking fuel cards are allocated to vans and record is up to date, tracking fuel costs.
• Record drivers cleaning sheets and pass to quality.
• Emailing driver’s rota once completed, printing and displaying in transport office.
• Recording probe numbers against van and route.
• Updating driver route sequence and delivery window.
• Arranging schedule for holidays coming up e.g. Christmas, Easter and bank holidays.
• Assisting Logistics manager when Transport manager is off.
• Ensure day to day running of Delivery app is all ok.
• Providing Transport information requested for Audits.

Supervisor – Orders department - DeliLites - Warrenpoint

(2014-12 - 2019)

I am currently a supervisor in the sales order department. The current role I am in is high demanding, Requires fine attention to detail and great customer service skills.

• Processing various orders via phone and email.
• Meeting deadlines with orders and ensuring orders are sent to the production team and all deadlines are met.
• Answering phone, dealing with customers on a daily basis via phone and email. Providing excellent customer service.
• Supervising a team of four members.
• Liaising with all departments within the workplace, mainly sales and transport department adding new customers to current drivers runs.
• Creating order sheets for new customers and new range of products.
• Arranging the opening of new stores for certain clients ensuring first orders are completed in time for first opening.
• Attending meetings on a daily basis.
• Arranging collections with external transport companies delivering frozen good.
• Predicting orders for customers.
• Splitting down of all paperwork making sure that the correct department receive the right information.
• CGI manifest completed and submitted.
• Training new employees

Customer service advisor (branch level - Belronuk t/a Autoglass - Newry

(2006-08 - 2014-11)

Line manager Steven McGarrity Throughout my time spent in Autoglass as a customer service advisor my main duties were, to carry out day-to-day activities in accordance with branch operating standards this included, dealing with public face to face and on the telephone and taking ownership of that customer delivering the highest level of customer service throughout their contact with Autoglass.

• Dealing with enquiries from members of the general public and trade customers that were made through various Autoglass links such as call centres, online bookings, telephone and insurance companies and brokers wither it be a new booking for branch or mobile service, Glass repair or replacement, Lifetime guarantee, complaints or enquiring about a current appointment.
• Organisation of four technicians daily work schedule booking customers jobs and organising their mobile destinations, effectively manage, and take accountability for branch stock (planning, ordering, loss reduction, and checking).
• To deputise for the Branch Manager his absence.
• I was responsible for and carry out the prompt, accurate completion of invoicing, banking, cash handling, cheques online and manual card payments, refunds.
• General office duties, filing, faxing, emails, photocopying, high standard of good health and safety and maintaining reception area.
• Data input of customers information onto remedy front office and ensuring customer's information is Kept in accordance to the data protection act.

Deli assistant - Mourne fresh foods - Newcastle upon Tyne

(2005-09 - 2006-08)

Supervisor Sebastian (head chief)

• My main duties in this role was serving customers hot and cold food, dish washing, assisting chief and ensuring the kitchen and work surface areas were cleaned at the end of each shift.

Secretary - Newry and Mourne district council - Newry

(2003-11 - 2006-08)

Supervisor Gail McPolin Line manager Claire Curran/ Liam Dinsmore Throughout the time I spent with the council I was on a work placement via the link Works were I was completing my NVQ 2 in business administration during this time I spent my time in the Technical and leisure services department. I gained great experiences for my course.

• I assisted in customer services, handing customer complaints both internal and external, from councillors and the general public.
• I was responsible for making arrangements for abandoned vehicles to be collected and to be disposed of and distributing blue wheeled bins to domestic households.
• I also assisted with accessing customer needs regarding their requirements for bin collections and any individual collections that needed to be carried out.
• Duty of care notes from skip site and land fill site, grounds, street cleansing and refuse workers time sheets filing and entering data onto Microsoft excel and filed in alphabetical and chronological order.
• Part of my responsibilities at the council involved covering reception, her I am involved in answering the switchboard/telephone, franking post, faxing, feeling with dealing g with general public and booking the conference room for meetings.
• Trade waste- sending out letters and statements to commercial customer who pays for bin collections, entering cheques, forwarding invoices and receipts, answering telephone, cash handling and lodgement preparation, computerised accounting, invoicing and cash entry.
• I also done a two day a week job share with the technical and fleet manager in that section of the technical and leisure department my duties here were as follows, audio typing, faxing, reporting, answering telephone and taking messages for supervisors if they were out on site or at meetings and typing letters, timesheets, filing vehicle log books and confirming delivery of new vehicles, driver sheets and damage report cards if repairs or daily maintenance of vehicle were completed.

NVQ2 - Business administration - The link works

Kilkeel high school