May 2017 — Oct 2022: Food & Beverage Director, JGW Group London
JGW is a London-based bar & restaurant operator
- Created a multi-site ops management strategy and oversaw 20+ direct reports (GM & AGM roles), with a further staff base of circa 100 employees
- Instrumental in new-venue acquisition, site development and successful venue launches
- Managed a 6-venue strong group with a variety of food concepts ranging from QSR style street-food to brunch and aperitivo
- Grew group revenues by 20% to over £120k/week
- Implemented new culture, processes & business strategy that achieved placing in the ‘World’s Top 500 Bars’ and ‘UK’s Top 50 Bars’
- Successfully founded the ready-to-drink (RTD) cocktail brand 'Heads + Tails Signature Drinks'. Scaled the retail commerce strategy to secure B2B contracts, wholesale partnerships and D2C e-commerce outlets
- Fully managed procurement and end-to-end supply chain including 3PL
- Drove successive YoY growth, including RTD sales growth of 1125% in 2021 against the backdrop of a national downturn in hospitality spend
- Owned business strategy, plans, finance and forecasting with meticulous attention to cost control and supplier negotiations, achieving cost reductions of over 22%
- Generated KPI analysis and visualisations, including sales ratios and trend forecasts
- Oversaw the production of monthly budgets, financial accounts and payroll
- Full P&L ownership
- Advanced Excel | Xero | Shopify | Hubspot | Lightspeed | Blink | Apicbase
Jun 2022 — Present: Head of Operations, Compass Box Whisky London
Compass Box is a Scotch Whiskymaker that has been challenging the industry for over 20 years.
- Led a team of 7 direct reports in generating best-practice and ways of working improvements
- Pivotal to recording the highest-ever sales in the companies’ history after just 3 months of strategic impact
- Transitioned the business from Just-in-Time (JIT) to Just-in-Case (JIC) strategy resulting in reducing out-of-stocks from 16 SKUs to 0 within 4 months
- Scaled-up operations, restructured 3PL processes and created new S&OP procedures
- On-boarded new warehouses, transportation and bottling partners, doubling production capacity and finished-goods storage
- Implemented complete procurement overhaul – remodelling stock-holding policies to create cost-efficiency and achieve savings of between 5% and 20%
- COGS control & analysis
- Owned the end-to-end supply chain strategy for the UK and EU, including establishment of new materials partners, logistics routes and schedules that facilitated the JIT to JIC transformation
- Initiated a continuous-improvement framework to ensure ongoing performance improvements
- Advanced Excel | Powerpoint | Unleashed | Quickbooks | SAP | Trello | G-Suite | Salesforce
Nov 2007 — Apr 2018: Food & Beverage Director, Seed Group London
Seed Group is a London-based pubs, clubs, and hospitality management agency.
- Oversaw multi-site brands, diversified operations and drove YoY improvements resulting in a 70% increase in global site revenue over 3 years
- Managed significant internal improvements in leadership, training, customer experience and menu offerings that resulted in winning multiple awards
- Achieved a 200% increase in net profitability within 4 years despite the global financial crisis
- Consistently managed 20+ strong direct reports within operations using 9 years of scaling expertise in hospitality, venue management and F&B operations to create a fiscally successful business
- Created a variety of food menus covering styles such as QSR burgers and tacos, modern European and Asian-influenced
- Full P&L ownership
Mar 2018 — Present: Co-Founder & Operations Director, Spice Island Liquors PTE Singapore
Spice Island Liquors is an Indonesia-based distillery business
- Key responsibilities in launching the distillery including sourcing startup materials, creating an operations function and managing production
- Spearheaded the creation of the first Balinese London Dry Gin
- Handled all facets of procurement, supply chain & embedding of 3PL
Consultancy/Other:
Various short & medium-term consultancy projects for clients such as Zetter Townhouse hotel (London) and Disrepute members club (London). Services included launch strategy, menu conception and staff recruitment.
Aug 2021 — Oct 2021: Mentor - Double Dutch Scolarship Programme London
Mentored the 2021 intake of scholars in the first Double Dutch drinks ‘Female Bartending Scholarship’ programme. Field of expertise: "How to manage a bar & create profitable menus"
