Wk Cheng

I am an experienced telecommunications and service operations professional with over 15 years of expertise in network operations, service delivery, voice infrastructure, and telecom project coordination.

Throughout my career, I have led operational teams supporting enterprise and carrier-grade environments, working across network infrastructure, unified communications, SIP telephony, service assurance, incident management, and customer-facing service delivery. I have extensive experience collaborating with engineers, vendors, and business stakeholders to deliver reliable, high-quality services while driving continuous operational improvement.

I have a strong interest in Voice, Unified Communications, NOC operations, Service Management, and Telecom Project Delivery, particularly in environments involving SIP, SBCs, PBX platforms and infrastructure transformation.

Having recently relocated to the UK, I am seeking opportunities where I can apply my technical knowledge, leadership experience, and customer-focused approach to help organisations deliver resilient and effective telecommunications services. I am always keen to learn new technologies, embrace new challenges, and contribute positively to a collaborative team.

Kitchen Assistant

Newlyns Farm Shop, Hampshire, UK

2025 – Present

Supporting daily kitchen operations within a fast-paced food production environment, ensuring high standards of food hygiene, quality, and customer service. Working collaboratively with the team to meet operational targets while demonstrating reliability, adaptability, and a strong work ethic.

Senior Network Operations Manager / Service Delivery Lead

Hong Kong Broadband Network Limited (HKBN)

2014 – 2025

Led telecom operations and service delivery functions supporting enterprise and carrier-grade network infrastructure. Managed incident response, service escalations, operational performance, and cross-functional technical teams. Worked closely with customers, vendors, and stakeholders to deliver network upgrades, voice services, infrastructure migrations, and continuous service improvements.

Assistant Manager – Network Operations

Hong Kong Broadband Network Limited (HKBN)

2006 – 2014

Managed day-to-day network operations, service assurance, and technical support activities. Coordinated with engineering teams and external partners to maintain service continuity, resolve operational issues, and support infrastructure projects across telecom environments.

• ITIL v4 Foundation
• EPI Certified Data Centre Professional (CDCP)
• EPI Certified Data Centre Operations Manager (CDOM)
• AWS Fundamentals
• CISM / CISA (Training)
• PMP (Training)
• Bachelor of Business Administration (Hons), City University of Hong Kong
• Higher Diploma in Computing Studies