Youssef Benmouna

I am a highly motivated and customer focused with excellent interpersonal and organisational skills. experience in a problem-solving environment with a high interest in technology and innovation I deal with all levels of management in a confident and professional manner. I am trustworthy, honest and reliable. I am often required to work to challenging deadlines

An energetic, innovative with over 35 years’ experience in the Telecommunications Industry with a reputation for consistently delivering excellent results Excellent understanding of Health & Safety and equal opportunity policies, which I put into practice on a daily basis. During my years I have been part of a 24 hour callout team and worked other shift patterns. I am also keen and willing to further develop new skills and competencies to gain more knowledge in large-scale projects and programmed in highly-complex and demanding environments.

I am highly motivated, confident, and professional and results driven. I am honest, trustworthy, hardworking, keen, reliable and enthusiastic an adaptable person ready to learn new skills to meet the challenges of an increasingly competitive market.

.Excellent Customer Focus, Problem Solver, Flexibility

• Detailed knowledge of and understanding of the BT Openreach Network infrastructure

• Customer Service Systems (CSS) (COSMOSS)

• NEO/Netcool/Phoenix/rPACS (PIPeR/LLUMS/INS/ORWFMT/LINESEARCH/ SOLO, OptiMUS, 

• IT Literate, Computing: proficient in Ms Word, Ms Excel, Ms Mail and the Internet