Zac Paterson

Prepared and served hot and cold beverages. Processed customer orders and payments. Maintained food safety and hygiene standards.

Barista at Costa Coffee (2024-06 – 2026-02)

• Prepared and served hot and cold beverages.
• Processed customer orders and payments.
• Maintained food safety and hygiene standards.
• Restocked supplies and monitored inventory levels.
• Trained and supported new team members.
• Opened and closed the store when required.
• Promoted products and loyalty offers.
• Delivered friendly and efficient customer service.

Cinema Host at ODEON (2023-11 – 2026-02)

• Delivered excellent customer service in a fast-paced environment.
• Checked tickets and assisted guests with enquiries.
• Served food and beverages.
• Maintained cleanliness of screens and public areas.
• Resolved customer concerns professionally.
• Worked efficiently during busy periods.
• Supported team members to ensure smooth daily operations.

Modern Apprentice at East Ayrshire Council (2019-05 – 2020-04)

• Completed SCQF Level 5 qualification in Business Administration.
• Managed filing, scanning, photocopying and document preparation.
• Handled telephone and face-to-face customer enquiries.
• Assisted with email correspondence and administrative tasks.
• Resolved customer complaints professionally.
• Worked effectively within a busy office team.
• Awarded Apprentice of the Year 2019.

Senior Clerical Assistant at East Ayrshire Council (2020-04 – 2020-08)

• Provided administrative support within a busy office environment.
• Managed incoming and outgoing correspondence, including emails and telephone enquiries.
• Maintained accurate records and updated internal databases.
• Prepared, organised and filed confidential documents.
• Assisted colleagues and members of the public with enquiries.
• Scheduled appointments and managed diaries where required.
• Ensured tasks were completed accurately and within deadlines.
• Worked collaboratively with team members to support daily operations.

National 5 in Biology – Grange Academy (2012 – 2017)

National 5 in History – Grange Academy (2012 – 2017)

National 5 in Modern Studies – Grange Academy (2012 – 2017)

National 5 in Drama – Grange Academy (2012 – 2017)

National 5 in English – Grange Academy (2012 – 2017)

National 5 in Lifeskills Mathematics – Grange Academy (2012 – 2017)

Modern Apprenticeship in Business Administration – East Ayrshire Council (2019 – 2020)

HNC in Media Analysis & Production – Ayrshire College (2021 – 2024)

National 5 in Creative Industries – Ayrshire College (2021 – 2024)

SCQF Level 5 in Digital Media – Ayrshire College (2021 – 2024)

SCQF Level 6 in Emergency First Aid at Work – Ayrshire College (2021 – 2024)

SCQF Level 3 in Personal Development Award – Ayrshire College (2021 – 2024)