Zee U

Economics graduate with experience in customer service, financial administration, bookkeeping and healthcare environments. Experienced in providing excellent customer service, handling financial transactions, managing sensitive information and maintaining accurate records. Strong problem-solving and organisational skills developed through working in fast-paced environments, managing competing priorities and using computer systems to complete tasks efficiently.

Confident communicating with customers and colleagues, with a professional and empathetic approach to resolving queries and finding positive outcomes. Highly adaptable, resilient and detail-oriented, seeking to contribute these skills as a Customer Success Agent at Fiserv.

Retail Assistant at Primark (2025-09 – 2026-01)

• Recognised in multiple customer satisfaction surveys for going above and beyond to support customers, resolve issues efficiently and deliver positive outcomes.
• Provided professional and empathetic customer service, responding to queries and concerns and identifying appropriate solutions based on individual customer needs.
• Operated tills accurately, processing high volumes of financial transactions including cash, card payments and returns while following company procedures.
• Worked flexibly across changing schedules, regularly covering colleagues' shifts and volunteering for overtime during periods of increased demand.
• Worked towards daily store targets and supported fundraising initiatives, helping achieve targets of £2,000+ for Breast Cancer Now through strong communication, teamwork and customer engagement.

Online Service Colleague at ASDA (2023-09 – 2025-07)

• Developed strong time management and problem-solving skills while maintaining customer satisfaction, contributing to a 10% increase in customer ratings.
• Accurately picked and processed 2,300+ customer orders within strict deadlines, demonstrating strong attention to detail and the ability to maintain accuracy under pressure.
• Worked to daily order and productivity targets, using computer systems and digital processes to prioritise tasks and meet required volumes within strict timeframes.
• Analysed stock data to prioritise tasks and maintain product availability, adapting to changing customer demand and operational requirements.
• Demonstrated resilience during periods of increased demand, including Christmas, managing high order volumes while maintaining accuracy and meeting deadlines; regularly covered colleagues' shifts and worked additional hours when required.

Bookkeeper at Khosturee (2021-08 – 2023-08)

• Tracked daily sales, accounts and expenses to maintain accurate and organised financial records.
• Handled financial information with a high level of accuracy and attention to detail, developing an understanding of financial transactions and record keeping.
• Identified patterns in revenue and costs to support informed business decisions and developed strong analytical and problem-solving skills.
• Used Microsoft Excel to organise and manage financial information and Microsoft PowerPoint to present accounts and financial data while meeting ongoing deadlines.

Health Service Assistant at NHS (2022-12 – 2023-04)

• Managed patient records and scheduled appointments while maintaining accuracy, organisation and professionalism in a high-pressure environment.
• Frequently handled sensitive information for up to 30 patients daily, demonstrating discretion, confidentiality and attention to detail.
• Communicated professionally and empathetically with patients, responding to queries and supporting individuals in a high-pressure environment.
• Worked effectively with multidisciplinary teams, managing multiple priorities and following healthcare procedures and compliance requirements when handling sensitive records.

BSc in Economics – University of Westminster (2023-09 – 2026-06)

A levels in Psychology (A), Biology (B), Chemistry (B), EPQ (B) – Westcliff High School for Girls (2021-09 – 2023-06)

GCSEs in 1 level 9, 6 level 8's, and 3 level 7's, Mathematics (7), English Language (8), Economics (8) – Southend High School for Girls (2016-09 – 2021-06)