Zhane Cardoso

A proactive and results-driven individual with a dynamic approach to different roles. Demonstrates exceptional communication skills, adept at engaging customers/people and fostering positive interactions. Proven ability to excel both independently and as part of a collaborative team, thriving in fast-paced environments.

Possesses outstanding organizational abilities, ensuring efficiency and effectiveness in all tasks undertaken. Committed to delivering high-quality results and exceeding expectations in every aspect of the role.

SEN Meal Supervisor/TA at Remedy Agency (2024-01 – Present)

• Support the classroom teacher in delivering differentiated lessons and activities tailored to the individual needs of SEN students.
• Provide one-on-one and small group support to students with learning difficulties, ensuring they have the tools and resources to succeed academically.
• Assist in the implementation of Individual Education Plans (IEPs) for students, tracking progress and providing regular updates to teachers.
• Manage classroom behavior by reinforcing positive behavior strategies and ensuring a safe, supportive environment for all students.
• Assist with physical or personal care needs of students, including helping with mobility, toileting, or feeding.
• Support the development of social skills by facilitating interactions between SEN students and their peers, encouraging integration in group activities.
• Contribute to the creation of tailored educational resources and materials that support various learning styles and abilities.

Home Maker at Home Maker (2020-01 – 2024-12)

• Managing household tasks efficiently, including cleaning, cooking, and scheduling appointments and activities for family members.
• Prioritizing tasks and managing time effectively.
• Handling multiple responsibilities simultaneously, such as cooking while helping with homework or doing laundry while cleaning the house.
• Strong communication and interpersonal skills to maintain harmonious relationships within the family and coordinate with external parties like service providers or school personnel.

Retail Assistant at Aldi (2018-01 – 2020-12)

• Excellent customer service skills, including active listening, empathy, and the ability to address customer inquiries and concerns effectively.
• Deep understanding of the products or services to assist customers with their purchases, make recommendations, and provide accurate information.
• Proficient in handling cash transactions, processing payments, and operating point-of-sale (POS).
• Involved in maintaining store displays and ensuring that products are presented attractively to maximize sales opportunities. Knowledge of basic visual merchandising principles.

Customer Assistant Manager at Ladbrokes (2017-01 – 2018-12)

• Engage with customers, address inquiries, and resolve issues effectively to ensure a positive betting experience.
• Strong leadership skills to oversee and motivate a team of customer service staff. Ability to delegate tasks, provide guidance, and lead by example to ensure smooth operations and customer satisfaction.
• Thorough understanding of betting products, odds, and betting procedures to assist customers with their bets, provide recommendations, and answer questions accurately.
• Proficient in cash handling procedures and knowledge of regulatory requirements related to betting and ensuring compliance with legal and regulatory standards while handling cash transactions and managing betting activities.

Restaurant Assistant at Juici's Caribbean Restaurant (2015-01 – 2017-12)

• Able to ensure a positive dining experience for guests, including greeting customers and taking orders accurately.
• Basic knowledge of food preparation and handling procedures such as assembling ingredients, garnishing dishes, or plating meals, while adhering to hygiene and safety standards.
• Effective teamwork and able to collaborate with kitchen staff, servers, and other team members to ensure smooth operations and timely service.
• Maintaining cleanliness and hygiene standards in the restaurant. Diligent in cleaning tasks, such as clearing tables, sanitizing surfaces, and ensuring the overall cleanliness of the dining area.

Nursery Assistant at Golden Cradle Nursery (2014-01 – 2015-12)

• The ability to engage children in educational activities, supervise playtime, and ensure their safety and well-being at all times.
• Effective communication while interacting with children, parents, and other staff members. Clear and compassionate communication in conveying instructions, providing feedback, and addressing concerns.
• Excellent organizational skills in managing classroom activities, maintaining a structured routine for children, and keeping the learning environment clean and organized.

Business Management – Open University (2024-01)

Secondary GCSE – Prendergast Ladywell Fields School (2008-01 – 2013-12)

NVQ Lvl2 Beauty Therapy – Shooters Hill College (2014-01 – 2016-12)