Zhanna Seger

PHARMACY SERVICES ASSISTANT | LEVEL 2

Talent

NorwichMember since September 27, 2026

Community pharmacy experience and day-to-day pharmacy supportCustomer service and communication with patients, customers and colleaguesAccurate and careful approach to pharmacy tasks and handling informationPatient confidentiality, professionalism and respect for sensitive informationGood organisation, time management and ability to prioritise tasksTeamwork and ability to build positive working relationshipsWillingness to learn, take feedback and develop professionally

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About

Reliable and caring Pharmacy Services Assistant with almost two years of experience in a busy community pharmacy environment and a completed Level 2 Pharmacy Services Assistant apprenticeship. Experienced in supporting the safe and efficient day-to-day running of a pharmacy, following SOPs, providing professional customer service, working accurately and maintaining confidentiality. I am approachable, organised and comfortable working as part of a team while also taking responsibility for my own workload.

I am now looking for a new opportunity where I can use my pharmacy experience, continue developing my skills and contribute positively to a pharmacy team.

Experience

Pharmacy Services Assistant at Community Pharmacy (2025-01 – 2026)

Supported the day-to-day running of a busy community pharmacy and helped provide a professional service to patients and customers.

Worked in accordance with pharmacy SOPs, policies and procedures, recognising the importance of accuracy and patient safety.
Assisted with the receipt, organisation, storage and handling of medicines and pharmacy stock in line with workplace procedures.
Supported the pharmacy team with prescription-related duties within the scope of my role and training.
Experienced in preparing weekly prescriptions and assembling blister packs (MDS) accurately in accordance with pharmacy procedures and SOPs.
Communicated with patients and customers in person and over the telephone, answering routine queries and directing clinical queries appropriately.
Maintained patient confidentiality and handled personal information professionally and sensitively.
Worked alongside pharmacists, pharmacy technicians and other members of the pharmacy team to support an efficient service.
Provided retail/customer service within the pharmacy shop, helping customers with products, enquiries and general purchases.
Helped maintain a clean, organised and welcoming pharmacy and retail environment.
Managed competing tasks during busy periods while remaining polite, professional and attentive to detail.
Built positive relationships with regular patients and customers through friendly, respectful and consistent service.
Completed required learning and successfully passed the Level 2 Pharmacy Services Assistant apprenticeship.