Campus Facilities Manager at CBRE – American Express (2019-06 – Present)
- Coordinate complex, multi-site operations, responding promptly to service requests and maintaining safe, welcoming and well-organised environments.
- Oversee planned and reactive work, monitor service standards and ensure actions are recorded, prioritised and completed within agreed timescales.
- Lead and support large teams, coordinating rotas, absence, training, development, employee relations and day-to-day communication.
- Build effective relationships with senior leaders, colleagues, clients and service partners, translating varied needs into practical solutions.
- Manage suppliers and contractors, including purchase requirements, renewals, performance reviews, issue resolution and follow-up.
- Maintain health and safety, first aid, fire, risk and statutory compliance processes, supporting accurate records and operational governance.
- Coordinate incidents, business continuity, internal moves and projects while keeping stakeholders informed and disruption to a minimum.
- Administer budgets, procurement, financial inputs and monthly reports, identifying risks, trends and actions for senior stakeholders.
- Planned and coordinated refurbishment projects, aligning contractors, stakeholders, budgets and operational requirements.
- Improved accident management and reporting processes, strengthening visibility, follow-up and risk reduction activity.
- Led responses to major incidents, including building, people-related and external emergencies, coordinating with internal teams and emergency services where required.
- Led and developed a global innovation programme, consistently exceeding agreed KPIs and embedding continuous improvement across service delivery.
Facilities Manager at CBRE – Domestic & General (2017-11 – 2019-06)
Office Manager at Monty’s Bakehouse (2017-01 – 2017-10)
- Managed the Head Office administration, facilities and IT function, providing responsive support to colleagues and senior leadership and ensuring smooth daily operations.
- Reviewed and implemented health and safety procedures and office policies, improving consistency, compliance and staff awareness.
- Introduced clearer administrative processes and working practices, creating a more organised, efficient and service-focused office.
Administration Manager at CBRE – The Natural History Museum (2015-06 – 2016-12)
- Set up a new helpdesk team and database, designing administrative processes that improved record accuracy, visibility and response consistency.
- Worked closely with stakeholders to coordinate enquiries, compliance information, performance reporting and customer service across a complex contract.
- Managed day-to-day administration, confidential HR processes and financial operations, maintaining accurate controls and timely reporting.
- Prepared budgets and monthly financial reports and monitored work in progress and debt, giving managers clear and reliable information.
- Processed purchase orders, subcontractor documentation, invoices, timesheets, holiday and sickness records accurately and efficiently.
- Produced senior-level reports and provided HR, quality, health and safety and environmental administration support.
- Tracked outstanding tasks, liaised with central teams and followed actions through to completion, improving accountability and service delivery.
- Reduced WIP from circa £500k per month to an average of £100k, significantly improving financial control and cash visibility.
- Reduced aged WIP from circa £150k–£200k per month to £1k through stronger process management, ownership and follow-up.
- Restructured the administration team and redeveloped roles to create clearer accountability and more effective contract support.
- Created a new Quality Team with Compliance and HSEQ Managers, strengthening governance, assurance and service standards.
- Migrated manual records to an online system, improving accessibility, auditability and process efficiency.
- Chaired demobilisation and mobilisation activity, coordinating stakeholders and workstreams to support a controlled transition.
Lead Contract Support at Norland Managed services/CBRE – Virgin Atlantic (2011-01 – 2015-06)
- Served as the main administrative contact for facilities requirements across approximately 35 UK buildings, managing enquiries and coordinating responses.
- Managed a busy helpdesk handling more than 100 requests each day, prioritising workloads, maintaining accurate system records and communicating progress.
- Maintained the planned-maintenance database and oversaw finance, HR, complaints, helpdesk and supplier administration.
- Liaised directly with the client team to coordinate maintenance, refurbishment projects and large events.
- Supported policies, procedures, health and safety, compliance, budgets and financial controls.
- Prepared clear daily, weekly and monthly reports for operational and senior management meetings.
- Reduced WIP from circa £600k per month to an average of £100k, improving contract financial performance and reporting accuracy.
- Mobilised a new CAFM system and created supporting processes, improving workflow management and operational visibility.
- Restructured administration processes to improve efficiency, accountability and service support.
Operations Supervisor at DB Enterprises (2007-04 – 2011-01)
- Coordinated operational activity for property insurance claims and private building works, liaising with project management teams to support delivery.
- Managed a team of more than 15 employees, supporting workforce planning, task allocation and day-to-day performance.
- Supported communications, logistics and event management, helping maintain efficient coordination across operational activities.
