Zoe Wrigley

I am a hardworking and motivated individual with a friendly personality. I have a positive attitude in the workplace and always make it my aim to learn new skills. I am able to work within a team or individually using my own initiative as well as communicating with people in the right manner. I have excellent time management and pay attention to detail and as a result of this I strive to give exceptional customer service.

Stay at Home Mother at Self (2021-11 – Present)

Career break to bring up first born and looking to get back into employment

Case Assistant at Equilaw Solicitors (2021-06 – 2021-09)

Case Assistant providing legal support

• Preparing legal paperwork
• Supporting lawyers and case managers as they prepare cases for litigation
• Ensuring cases are maintained and up to date on the database
• Answer queries from clients and introducers in a professional manner and update them on progress
• Chase current outstanding matters to ensure equity release process runs smoothly

Insurance Advisor at Towergate Insurance (2021-01 – 2021-06)

Insurance Advisor providing financial guidance and risk analysis

• Create and explain customised plans
• Offer financial guidance and advice
• Analyse clients risk
• Compliance according to state regulations and policies
• On going training in the latest products and benefits
• Ability to write system reports

Cabin Crew at EasyJet Airlines (2017-03 – 2020-08)

Cabin Crew member providing passenger service and safety

• Greeting passengers as they board and exit the aircraft
• Showing passengers to their seats providing special attention to certain passengers such as the elderly or disabled
• Checking the condition and provision of emergency equipment and safety procedures
• Administering first aid
• Dealing with emergencies
• Selling duty free commercial goods whilst pursuing sales targets
• Producing written flight reports after each journey

Waitress at Finest Blend Weston Super Mare (2016-08 – 2017-03)

Waitress providing food and beverage service

• High standards of personal hygiene
• Full awareness of Health and Safety issues
• Greeting guests and making them feel comfortable
• Ensuring food and drink orders are served in an efficient manner

Criminal Record Check Coordinator/Receptionist at Strathmore Care (2016-02 – 2016-05)

DBS coordinator and receptionist managing recruitment and staff onboarding

• Welcome visitors in a friendly and approachable manner
• Answer phone inquiries in a professional and courteous way
• Run through checks on DBS applications
• Keep track of spreadsheets
• Processing recruitment stages and taking on new staff

Cabin Crew at Thomas Cook Airlines (UK) (2015-05 – 2015-11)

Seasonal cabin crew member for summer contract

• Maintaining an immaculate appearance at all times
• Excellent customer interaction and personal skills
• Ability to work under pressure for long hours
• Adapt to changes as and when within my role
• Ability to deal with difficult passengers in a firm but polite approach
• Good math skills for cash handling, including foreign currency
• Safety conscious
• Good team working skills
• Able to keep calm and decisive in emergency situations

Report Administrator at GPA Consulting Services Limited (2013-05 – 2015-05)

Report Administrator managing client communications and office operations

• Professionally dealing with a wide range of clients over the phone
• Filing documents
• Completing and updating spreadsheets
• Ordering stationery for the office
• Typing reports and ensuring these are completed within deadlines

Collection Officer at The Royal Bank of Scotland (2012-01 – 2012-03)

Collection Officer handling customer accounts and arrangements

• Making and receiving calls
• Learning new computer systems in an efficient way
• Helping clients and coming to affordable arrangements which best suited their needs
• Hitting targets to boost company
• Handling complaints

GCSE in General Education – Greensward Academy