Zoey Rogers

I am an experienced Logistics Planner, transport operator, Coordinator/Scheduler who can communicate at all levels. Highly motivated, hardworking, and committed to delivering against stringent targets. I have phenomenal attention to detail; excellent organizational skills and I am used to working in a fast-paced ever-changing environment.

Service Excellence manager - Expect distribution

(2023-08)

• Working closely with account customers
• Making sure deliveries are made in a timely manner
• KPI Reporting/performance management
• High level customer service

Transport Manager - Dependall

(2022-11 - 2023-08)

• Running of the day-to-day transport
• Daily communication with our transport providers
• Looking after the pallet track bookings/deliveries
• Booking overseas shipments/paperwork
• KPI Reporting/performance management
• Onboarding of new suppliers and accounts

Administration Warehouse and Distribution Support - DEPENDALL

(2021-05 - 2022-11)

• Booking in and out of Stock, creating transfers internally
• Booking Transport
• Audits over different sites
• Creating Sales Orders for Both sites
• Answering any queries from Clients

Transport Operator General Haulage - McGREGOR LOGISTICS

(2020-01 - 2021-05)

• Checking trucks are running to schedule
• Briefing and de-briefing drivers
• Manage the nights network for 3 depots
• Manage any issues by swapping jobs around on the system, informing customers and drivers of any changes
• Dealing with accidents and breakdowns in a timely manner
• Setting up new drivers and checking we have the correct information
• Managing transships to ensure all the paperwork and system is up to date

Scheduler - HOME INSTEAD

(2019-05 - 2020-01)

• Responsible for all long- and short-term schedules of CAREGivers who provide community care to older people
• Ensuring Client and CAREGiver continuity every day
• Providing excellent customer care and developing positive relationships at all levels
• Prioritizing tasks and working in a fast paced ever changing environment

Care coordinator - TLC HOMECARE

(2016-12 - 2019-05)

• Delivering care in the community
• Supervision and management responsibility for all members of staff within a designated area
• Responsible for taking on new packages of care
• Responsible for care recruitment in line with company values
• Responsible for all rostering using the Webroster system
• Interviewing, back to work meetings, supervision, appraisals, investigations
• Covering any annual leave to the best of my ability for all areas
• Looking after the on call after hours

Transport Planner (UK) - BALCAS TIMBER LTD (Forever Fuels) - Limassol, Cyprus

(2010-10 - 2016-10)

Production and supply of biomass pellets to both commercial and domestic customers across the UK and Ireland.

• Responsible for the organization of bulk haulage and delivery of wood pellets throughout our network of depots in the North of England and Scotland
• Ensure planning schedules meet our customer's requirements, whilst making the optimum use of our fleet and team
• Meeting truck efficiency KPIs
• Addressing challenges when they arise
• Maintaining appropriate stock levels at depots to ensure orders fulfilment
• Daily updates to Transport Manager with regards to the availability of trucks and drivers
• Continuous liaison with the drivers to address any practical constraints they may be experiencing (e.g., issues with loading from a site)
• Close co-operation with the Regional Business Development Managers to be attentive of each customer's requirements (e.g., the urgency of the order)
• Keeping tools and computer systems up to date to ensure that the information is current and accurate at all times
• Approval of third-party haulier invoices
• Accountable for the generation of customer invoices
• Collation of monthly KPI reports for Senior Management
• Excellent knowledge of the laws and regulations governing trucks and drivers, including working-hours mandate
• Excellent knowledge of the UK road network

Graphic Design - Dearne Valley College (2009 - 2010)

Public Services - Doncaster College (2007 - 2008)