Zoya Lewis

A reliable, hardworking and self-motivated professional with experience in customer service, retail, administration, management and supervision. Experienced in busy, fast-paced environments, with strong organisational, communication and multitasking skills. Confident dealing with customers, managing bookings and invoices, supervising staff, handling cash transactions and ensuring the smooth day-to-day running of business operations.

Able to work independently and as part of a team, with a strong focus on responsibility, customer service and high standards of work.

General Manager - MCR Curtainside Repair

(2019-02 - 2020-09)

• Managed the day-to-day running and organisation of the business.
• Booked customer jobs and organised repair schedules.
• Prepared invoices and completed administrative duties.
• Communicated with customers regarding bookings, repairs and work requirements.
• Coordinated workloads and ensured jobs were completed efficiently.
• Carried out hands-on curtainsider repairs, including patching and general repairs.
• Completed pelmet repairs and replacements.
• Managed multiple responsibilities in a busy working environment.
• Maintained a high standard of customer service and workmanship.

Customer Service / Till Assistant & Key Holder - Mace, Armagh - Armagh

(2018-06 - 2019-02)

• Provided friendly and professional customer service in a busy retail environment.
• Operated tills and processed cash and card transactions accurately.
• Assisted customers with enquiries and locating products.
• Maintained merchandising standards and promotional displays.
• Stocked and replenished merchandise.
• Supported sales promotions and customer offers.
• Helped maintain an efficient and positive working environment.
• Carried out key holder responsibilities.

Customer Assistant - Tesco Stores PLC - Dungannon / Craigavon

(2015-06 - 2018-06)

• Assisted customers with queries and provided excellent customer service.
• Operated tills and handled cash and card transactions.
• Supported customers using self-service checkout systems.
• Completed stock replenishment duties.
• Assisted with seasonal displays and promotional events.
• Maintained high standards of customer service in a busy retail environment.
• Worked effectively as part of a large team.

Motivational Workout Trainer - Self-Employed - Stamford, USA

(2012-05 - 2014-02)

• Provided motivational support and guidance to clients.
• Built positive relationships with clients.
• Managed appointments and worked independently.
• Developed strong communication and interpersonal skills.
• Encouraged clients to achieve their personal goals.

Store Manager - Baby & Children's Items Store - Stamford, Connecticut

(2012-02 - 2014-06)

• Managed the day-to-day running of the store.
• Supervised staff and supported team performance.
• Ensured a high standard of customer service.
• Dealt with customer enquiries and order-related issues.
• Processed customer orders in-store, by telephone and online.
• Assisted with recruitment and staff training.
• Supported the onboarding of new employees.
• Encouraged a positive and productive working environment.

Supervisor - Al Bistro - Tandragee

(2007-01 - 2008-05)

• Supervised daily shifts and supported the smooth running of operations.
• Deputised for the Manager when required.
• Ensured staff provided a high standard of customer service.
• Assisted with staff training and onboarding.
• Supported promotional activities and daily business operations.
• Helped maintain an organised and efficient working environment.