Catherine Imperial Brown
CUSTOMER EXPERIENCE AND MARKETING PROFESSIONAL
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About
Motivated and results-driven professional with over a decade's experience in delivering excellent customer oriented service within the banking and luxury hospitality industries always bearing in mind the company values and business objectives. I have also coached and mentored junior team members and interns within the teams I've worked in.
Experience
Front Office Supervisor - Kempinski Hotel Gold Coast City
(2015-12 - 2023-05)
- Consistently delivered excellent customer experience to hotel guests.
- Increased hotel revenue by 10% utilising effective upselling techniques.
- Ensured guest experience was seamless and pre-meditated.
- Responsible for smooth and professional check in and check out processes.
- Led Front Office team in absence of Front Office Manager and his assistant.
- Facilitated training sessions to upskill junior team members.
Business Solutions Consultant - Stanbic Bank Ghana Limited
(2014-09 - 2015-10)
- Increased bank's customer portfolio by marketing produts to potential clients and nurturing existing relationships.
- Resolved client challenges in an efficient and timely manner while's constantly keeping supervisors in the know.
- Liaised with sales team on current targets and brainstormed strategies to meet and exceed targets.
Accounts Officer - Yoks Investment Limited
(2012-11 - 2014-05)
- Filing of SSNIT, PAYE and tax returns.
- Organized and maintained accounts processes.
- Ensured all sensitive financial assets were kept safe.
- Processed all invoices in a timely manner.
- Assisted in the preparation of pertinent financial documents.
Customer Care Executive - Mövenpick Ambassador Hotel
(2012-04 - 2012-11)
- Nurtured partnership between Yok's and Mövenpick's team.
- Coordinated with the guest relations and concierge team to ensure continued guest satisfaction.
- Ensured that all essential documents and invoices were prepared ahead of time.
Customer Care Executive - Isocele Travel & Tours
(2012-03)
- In charge of accounting department.
- Ensured all ncessary documents were up to date and records were organised for easy retrieval and tracking.
Customer Service Officer - Bank of Africa Ghana Limited
(2010-06 - 2011-08)
- Marketed bank's portfolio of products.
- Recruited new customers and assisted in setting up of accounts.
- Efficient execution of banking operation tasks and ensured key stakeholders were always informed.
- Assisted the team to exceed all goals set.
Education
Bachelor of Business Administration - Banking and Finance - Valleyview University, Ghana
