Francis Addy

With a track record of excelling in Customer Service and Communication Studies over a period of years and dedication to team leadership, extremely passionate about delivering customer satisfaction and top notch support to clients. Skilled in active listening, problem solving and conflict resolution thus these aligns perfectly for a dynamic customer focused role.

CALL CENTER AGENT - MTN ISON - GHANA

(2024-05 - 2026-01)

• Attended to calls from network subscribers
• Resolved all queries from disgruntled subscribers
• Responded all mobile money related issues
• Attended all other queries regarding the (MTO)

AREA ACCOUNT DEVELOPER - VODAFONE GHANA

(2023-06 - 2024-03)

• Supervised all agents within designated territory
• Provided set-up support to prospective agents and merchants within territory
• Responded to technical challenges agents and merchants were grappling with
• Supervised the visibility campaign of the Vodafone brand within territory
• Provided support services to agents in achieving their targets within territory

FREELANCE AGENT - PRUDENTIAL LIFE INSURANCE

(2022-10 - 2023-03)

• Prospected for clients to sign on to insurance
• Attended to presentations to prospective clients
• Worked with Sales team to close insurance deals
• Responded to enquiries from existing policy holders and potential ones as well

CUSTOMER SERVICE EXECUTIVE/SALES EXECUTIVE - RAMSTEL TELECOM, LEAD DISTRIBUTOR OF AIRTELTIGO SCRATCH CARDS

(2018-07 - 2022-09)

• Attended to customer services enquirues
• Performed Sim replacement, activation and mobile money registration
• Performed all services regarding mobile financial services to clients
• Distributed scratch card stocks to Direct Sales Agents (DSR's) for sales
• Sent daily sales and cash reports to superiors at airteltigo
• Managed cash delivery to bullion van pick ups daily
• Attended to all sim card related challenges clients bring up

SALES LEAD/TECH SUPPORT OFFICER - SURFLINE COMMUNICATIONS

(2018-03 - 2018-06)

• Attended to the needs of clients who come to shops for services
• Resolved technical problems with respect to devices that is the Mi-Fi's and Routers
• Managed sales transactions from Point Of Sales (P.O.S) payment platform
• Assisted clients in setting up their devices and resetting of passwords
• Activated new accounts for clients to enable them experience internet services

FREELANCER - THE SPECTATOR

(2017-01 - 2017-05)

• Covered stories on the field for publications
• Wrote several feature stories for a number of media organisations
• Covered many court reporting stories for publication
• Assisted editors in selecting stories for publications in several media organisations

SUPERVISOR-TRAINEE - STAR OIL COMPANY

(2015 - 2016)

• Assisted the Manager in managing dispenser attendants
• Supervised the daily operations of attendants
• Made sure attendants tried as much as possible to delight customers
• Assisted the Manager in closing daily accounts

COMMUNICATION OFFICER - GYE NYAME DEVELOPNENT FOUNDATION - GH

(2014 - 2014)

• Co-ordinated media interactions
• Projected the operations of the foundation in the media
• Interacted with the internal and external publics of the foundation
• Laised between the operations of the foundation in Ghana and the U.K.

STRINGER - THE GHANAIAN TIMES

(2013 - 2013)

• Covered stories from the courts
• Participated in editorial meetings
• Prepared human interest stories
• Reported stories from the field

INTERN - THE SPECTATOR

(2012-07 - 2012-07)

• Covered stories on the field
• Participated in editorial meetings
• Prepared stories for publication

INTERN - THE GHANAIAN TIMES

(2012-08 - 2012-08)

• Participating in conferences and editorials
• Reported on stories from the field
• Prepared stories for publication

SALES PERSONNEL - EXPRESSO TELECOMS GH

(2011 - 2011)

• Marketed the modems of the company
• Coordinated in the raining of sales agents
• Conducted presentations to clients
• Correlated the database of clients

SALES PERSONEL - REALITY VACATION INNOVATION

(2011 - 2011)

• Marketed the various packages of the resort firm
• Prepared presentations to prospective clients

SUB EDITOR/COLUMNIST - GAZETTE NEWSPAPER

(2008 - 2009)

• Sub edited most of weekly publications
• Authored a full column on business and market reports
• Participated in editorial meetings
• Conducted interviews for publications

PLACEMENT OFFICER - JAVSALYNN FOUNDATION

(2006 - 2007)

• Correlated entry results for students
• Placed successful students to overseas universities
• Participated in the sorting of examination questions

SUPERVISOR/PURCHASING OFFICER - TEE-MART CONSTRUCTION

(2001 - 2005)

• Supervised the building of a couple of properties
• Attended to the general welfare of workers
• Paid workers wages on a daily basis
• Purchased materials

NATIONAL SERVICE - LEGAL AID SCHEME - Ho

(2013 - 2014)

Benefited from a one-week training on Alternative Dispute Resolution (ADR) sponsored by U.N.D.P. The training equipped with requisite skills in mediating community related disputes. It also enabled to prepare mediation summons. It also gave insights into the various procedures Lawyers resorted to when handling conflicts.

COMMUNICATION STUDIES - GHANA INSTITUTE OF JOURNALISM (2011 - 2013)

GEOPEDO INSTITUTE (2001 - 2003)

ACCRA ACADEMY (1999 - 2001)

ST.ANTHONYS SCH (1989 - 1998)