Nida Adjotor

Detail-oriented and empathetic Customer Service Representative currently at Telecel Ghana with proven experience delivering high-quality customer support in fast-paced telemmunications environment. Seeking to bring strong communication, problem-solving, and CRM expertise to the Customer Service Representative role at Ubiquity Ghana. Known for maintaining composure under pressure, resolving issues efficiently, and ensuring exceptional customer satisfaction.

Call Center Agent - Telecel Ghana

(2023-01)

• Handle 80–100 inbound and outbound customer inquiries daily across phone, email, and live chat channels, ensuring timely and accurate support.
• Resolve customer complaints effectively, maintaining professionalism and empathy while ensuring satisfactory outcomes.
• Achieve 92% first-call resolution rate through clear communication and thorough troubleshooting.
• Log and track customer interactions accurately in CRM system, ensuring updated records and compliance with company procedures.
• Collaborate with technical and billing teams to escalate and resolve complex issues while keeping customers informed. Then.

Bachelor of Management Studies - Management Studies - University of Ghana (2017-01 - 2021-01)