Eunice Agamah
CUSTOMER EXPERIENCE EXECUTIVE (CALL AGENT)
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About
An outspoken person who is committed to both organizational and individual goals. Great with teamwork skills, open minded and productive with efficient communication skills. Always ready to learn something new and a fast learner who can work with or without supervision.
Experience
CUSTOMER EXPERIENCE EXECUTIVE (CALL AGENT) - BILLS MICROCREDIT - ACCRA-OSU
(2024-05)
- Marketing and educating new and already existing clients about the products and services through phone calls.
- Attending to customers by registering them for loan, both first timers and Multi's.
- Helping customers get their Mode of Disbursement changed on the system before disbursement date to avoid sending funds into wrong accounts.
- Verifying clients numbers before registration is done.
- Sending requests on clients who have registered and not assessed for days.
- Transferring clients to their new locations.
- Helping in the administration role.
Customer Service Representative (Call Agent) MTN - Ison BPO ( GH) Limited - Tema Industrial Area
(2023-03 - 2023-03)
- Attending to customers query and finding the best solutions for them.
- Certified as a customer service representative by MTN, after undergoing a successful training.
- Picking of calls to attend to customers problems.
- Using of various platforms to solve customers problems.
- Giving clients the best customer service experience, especially with the tough customers.
Mobile banker - Talent Microfinance
(2022-12 - 2023-03)
Frontline staff
- Collection of daily susu and savings from customers.
- Recovering of loans from customers.
- Marketing our various products to new customers.
- Keeping of vital informations of the customers.
National Service - Ghana Ports and Harbor's Authority - Central Data, Transit Terminal
(2021-11 - 2022-08)
- Assisting in drafting all transit containers from a system called ICUMS whenever a vessel arrives
- Daily circulation of mails on the stock level of transit containers in GPHA custody to the various shipping lines
- Managing office records such as letters, evacuation files and other important files
- Booking new codes for the shipping lines for evacuation of empty containers
Internship Trainee - Tema General Hospital - Pharmacy Stores
(2019-05 - 2019-07)
- Issuing of drugs to the various wards and to the main pharmacy
- Checking the expiring dates of most of the drugs
- Arranging drugs at the right places for their right temperatures
- Keeping of vital records
Education
Bachelor of Technology - Procurement and supply chain management - Accra Technical University (2021 - 2023)
HND - Procurement and Supply - Takoradi Technical University (2018 - 2021)
West African Senior School Certificate - Krobo Girls High School (2015 - 2018)
Basic Education Certificate - Salvation Army Basic School (2010 - 2015)
