Gideon Danso

Versatile and results-driven professional with over 7 years of cross-functional experience spanning procurement, sales leadership, relationship management, education, hospitality, warehouse management, and customer service. Recognized for building and nurturing client relationships, driving sales growth, optimizing operations, and delivering excellent service in both corporate and educational environments. Adept at leading teams, implementing innovative strategies, and adapting quickly across industries to achieve measurable business and organizational outcomes.

Network Operations Security - NETIS GH - Accra

(2025-09)

• Continuously monitor live feeds from CCTV/IP cameras across sites.
• Detect suspicious activity, security breaches, or system anomalies.
• Escalate incidents to security teams or relevant authorities when necessary.
• Ensure all IP cameras, NVRs (Network Video Recorders), and related devices are online and functioning.
• Identify and resolve faults such as camera outages, poor video quality, or connectivity issues.
• Perform remote diagnostics and coordinate with field technicians for on-site fixes.
• Manage user accounts, passwords, and permissions for surveillance systems.
• Log security incidents and prepare detailed reports.
• Review recorded footage for investigations when needed.
• Maintain audit trails for compliance and legal purposes.
• Ensure systems comply with organizational policies and security standards.
• Work with IT teams, security personnel, and site engineers.

Relationship Manager - NEURA Homes - Accra

(2025-03 - 2025-08)

• Built and maintained strong relationships with prospective and existing clients, increasing satisfaction and revenue.
• Guided clients through property acquisition processes, ensuring excellent customer experiences.
• Developed tailored strategies to meet sales and growth targets.
• Introduced new strategies that boosted both client satisfaction and company revenue.

Payment Recovery Agent (Freelance) - Day-Night Support - Accra

(2024-08 - 2025-03)

• Assisted customers in completing orders, ensuring seamless user experiences.
• Resolved payment issues and recovered delayed transactions.
• Reported critical issues to supervisors and proposed strategy enhancements.

Network Operations Center (Team Lead) - Reime Technologies - Accra

(2023-11 - 2025-09)

• Monitored and optimized network performance to ensure reliability.
• Led a team of engineers, delegating tasks and providing technical guidance.
• Responded to outages and collaborated with tech teams to resolve complex issues.
• Maintained detailed documentation and generated performance reports.

Floor Manager - Monaco-Bay Lounge - Accra

(2023-03 - 2023-08)

• Supervised daily floor operations, ensuring high customer satisfaction and smooth service delivery.
• Coordinated and trained staff to improve service standards.
• Handled customer complaints effectively, improving repeat patronage by 30%.
• Contributed to the lounge's design planning for optimal layout and customer flow.

Assistant Sales Manager - Paradise 91 Ventures - Accra

(2022-09 - 2023-09)

• Led and mentored a team of 6 sales reps, boosting productivity by 60%.
• Implemented sales strategies that increased sales growth from 40% to 70%.
• Built strong client relationships and aligned sales efforts with marketing campaigns.
• Accurately managed forecasting and sales pipeline reporting.

Warehouse Manager (Specialist) - RN2K Ventures - Accra

(2018-09 - 2022-09)

• Oversaw warehouse operations, inventory, and staff supervision.
• Reduced travel time by 70% through layout optimization.
• Implemented digital stock-taking systems to replace paper-based methods.
• Trained and onboarded staff to ensure compliance and efficiency.
• Recognized as Best Worker in 2021 for outstanding contributions.

Customer Service Personnel - GOAK Company - Accra

(2018-01 - 2018-08)

• Handled customer inquiries and resolved complaints, ensuring satisfaction.
• Provided product knowledge and guided customers through purchasing decisions.
• Assisted in order processing, billing, and after-sales support.

Tutor - Reggie's Montessori School - Accra

(2017-06 - 2018-12)

• Delivered engaging lessons in Mathematics and Science for primary and junior high students.
• Designed and implemented lesson plans tailored to student needs.
• Fostered a positive learning environment and encouraged student participation.
• Improved student performance through innovative teaching methods.

Cashier - Freeman Auto Parts - Accra

(2016-03 - 2017-03)

• Handled transactions with zero error margin and provided product guidance.
• Maintained a clean checkout area and supported inventory restocking.
• Delivered excellent customer service and addressed issues professionally.

Higher National Diploma - Purchasing and Supply - Accra Technical University (2017 - 2022)

Senior High School Certificate - General Arts - Breman Senior High School (2012 - 2015)