Network Operations Security - NETIS GH - Accra
(2025-09)
- Continuously monitor live feeds from CCTV/IP cameras across sites.
- Detect suspicious activity, security breaches, or system anomalies.
- Escalate incidents to security teams or relevant authorities when necessary.
- Ensure all IP cameras, NVRs (Network Video Recorders), and related devices are online and functioning.
- Identify and resolve faults such as camera outages, poor video quality, or connectivity issues.
- Perform remote diagnostics and coordinate with field technicians for on-site fixes.
- Manage user accounts, passwords, and permissions for surveillance systems.
- Log security incidents and prepare detailed reports.
- Review recorded footage for investigations when needed.
- Maintain audit trails for compliance and legal purposes.
- Ensure systems comply with organizational policies and security standards.
- Work with IT teams, security personnel, and site engineers.
Relationship Manager - NEURA Homes - Accra
(2025-03 - 2025-08)
- Built and maintained strong relationships with prospective and existing clients, increasing satisfaction and revenue.
- Guided clients through property acquisition processes, ensuring excellent customer experiences.
- Developed tailored strategies to meet sales and growth targets.
- Introduced new strategies that boosted both client satisfaction and company revenue.
Payment Recovery Agent (Freelance) - Day-Night Support - Accra
(2024-08 - 2025-03)
- Assisted customers in completing orders, ensuring seamless user experiences.
- Resolved payment issues and recovered delayed transactions.
- Reported critical issues to supervisors and proposed strategy enhancements.
Network Operations Center (Team Lead) - Reime Technologies - Accra
(2023-11 - 2025-09)
- Monitored and optimized network performance to ensure reliability.
- Led a team of engineers, delegating tasks and providing technical guidance.
- Responded to outages and collaborated with tech teams to resolve complex issues.
- Maintained detailed documentation and generated performance reports.
Floor Manager - Monaco-Bay Lounge - Accra
(2023-03 - 2023-08)
- Supervised daily floor operations, ensuring high customer satisfaction and smooth service delivery.
- Coordinated and trained staff to improve service standards.
- Handled customer complaints effectively, improving repeat patronage by 30%.
- Contributed to the lounge's design planning for optimal layout and customer flow.
Assistant Sales Manager - Paradise 91 Ventures - Accra
(2022-09 - 2023-09)
- Led and mentored a team of 6 sales reps, boosting productivity by 60%.
- Implemented sales strategies that increased sales growth from 40% to 70%.
- Built strong client relationships and aligned sales efforts with marketing campaigns.
- Accurately managed forecasting and sales pipeline reporting.
Warehouse Manager (Specialist) - RN2K Ventures - Accra
(2018-09 - 2022-09)
- Oversaw warehouse operations, inventory, and staff supervision.
- Reduced travel time by 70% through layout optimization.
- Implemented digital stock-taking systems to replace paper-based methods.
- Trained and onboarded staff to ensure compliance and efficiency.
- Recognized as Best Worker in 2021 for outstanding contributions.
Customer Service Personnel - GOAK Company - Accra
(2018-01 - 2018-08)
- Handled customer inquiries and resolved complaints, ensuring satisfaction.
- Provided product knowledge and guided customers through purchasing decisions.
- Assisted in order processing, billing, and after-sales support.
Tutor - Reggie's Montessori School - Accra
(2017-06 - 2018-12)
- Delivered engaging lessons in Mathematics and Science for primary and junior high students.
- Designed and implemented lesson plans tailored to student needs.
- Fostered a positive learning environment and encouraged student participation.
- Improved student performance through innovative teaching methods.
Cashier - Freeman Auto Parts - Accra
(2016-03 - 2017-03)
- Handled transactions with zero error margin and provided product guidance.
- Maintained a clean checkout area and supported inventory restocking.
- Delivered excellent customer service and addressed issues professionally.
