Hanna-Farida Addison

Detail oriented and highly organized professional with experience in administrative support, operations coordination and customer service. Skilled in managing tasks efficiently, maintaining accurate records and supporting smooth organization operations.

Customer Service Representative - Concentrix

(2025-09 - 2026-12)

• Maintained and updated 200+ customer case records with accuracy in the company's customer relationship management system.
• Handled an average of 25–40 inbound customer queries and complaints daily via phone, chat, and email while maintaining professional communication standards.
• Troubleshot technical and product-related issues, contributing to timely resolution of customer concerns and improved service.
• Successfully de-escalated difficult customer interactions through active listening, empathy, and problem-solving, helping maintain high customer satisfaction levels.

General Secretary/Admin - Empire Connect

(2024-01 - 2025-01)

• Drafted and distributed 10+ official letters, memos, and meeting agendas daily, while accurately recording minutes for internal and board-level meetings.
• Supported HR operations by assisting with the onboarding of new staff and maintaining organized, up-to-date employee records.
• Delivered front-desk and administrative support by attending to 20+ client inquiries daily, assisting walk-in customers, and maintaining a professional office environment.
• Entered and updated loan applications, repayment schedules, and client information into management systems with a high level of accuracy and confidentiality.
• Responded promptly to customer and staff queries, efficiently resolving concerns or directing them to the appropriate department to improve workflow and client service efficiency.

Tutor - CJ Montessori School

(2023-01 - 2023-06)

• Taught English Language, History, and Religious Studies to over 60 students across Grades 4, 5, and 6, adapting lessons to different learning levels.
• Prepared and maintained detailed lesson notes and teaching records to support curriculum delivery and classroom organization.
• Assessed students through class tests and assignments, tracking academic progress and areas requiring improvement.

Bachelor of Science - Business Administration - University of Professional Studies, Accra (2024 - 2026)

Data Entry Certificate - Data Entry - Data Entry Academy, Nigeria (2024 - 2024)

Diploma - Accounting - University of Ghana, Accra (2022 - 2024)