Kojo Gyamfi

I am a versatile and ambitious graduate with a strong commitment to excellence and continuous growth. I possess a solid foundation in communication, organization, administration and teamwork, with proven ability to perform effectively in fast-paced and dynamic environments. I am recognized for reliability, a positive attitude, and the ability to manage multiple priorities efficiently while maintaining meticulous attention to detail.

Quick to learn new skills and technologies, with a strong focus on delivering high-quality work, supporting team goals, and contributing meaningfully to organizational success. I thrive in both independent and collaborative settings, consistently aiming to build a fulfilling career and make positive and meaningful impact in any professional setting.

Customer Service Representative - AFRIAM INTERNATIONAL

(2026-03)

Responsible for providing customer service and supporting loan recovery operations by communicating with customers regarding outstanding loan payments, addressing payment-related enquiries, and following up on overdue accounts.

• Contacted customers to follow up on outstanding loan payments and overdue accounts.
• Communicated payment schedules, outstanding balances, and repayment requirements to customers.
• Assisted customers with payment-related enquiries, complaints, and concerns while providing appropriate solutions.
• Maintained accurate records of customer interactions, payments, and outstanding accounts.
• Contributed to the recovery of outstanding loan payments through consistent customer follow-up and effective communication.
• Supported the achievement of collection targets through timely follow-ups and repayment negotiations.
• Improved customer service delivery by effectively addressing payment enquiries and resolving customer concerns.
• Maintained accurate customer and payment records, supporting efficient loan recovery and team operations.

National Service - Compliance & Enforcement Unit - GHANA REVENUE AUTHORITY

(2024-10 - 2026-01)

Supported tax compliance and enforcement activities including taxpayer education, field monitoring, data verification, customer service and recovery of outstanding tax liabilities.

• Engaged directly with taxpayers to provide guidance on regulatory requirements and provided education on tax compliance.
• Contributed to the preparation of detailed compliance reports by analyzing findings, highlighting non-compliance issues, and assisting to enhance enforcement and policy effectiveness.
• Contributed to recovering outstanding tax liabilities
• Participated in field compliance visits and exercises.
• Supported the recovery of outstanding tax liabilities contributing to improved revenue collection and achievement of targets.
• Assisting taxpayers with enquiries, improved effective customer service delivery.
• Prepared accurate reports and maintained proper documentation which enhanced revenue administration
• Supported team operations which ensured smooth workflow and timely completion of assigned tasks.

Internship - Human Resource Department - NGLESHIE-AMANFRO POLYCLINIC

(2022-10 - 2022-11)

Supported the Human Resource Department in recruitment, staff record management, payroll assistance, and employee engagement activities.

• Contributed in maintaining accurate employee records, digitized files for better accessibility and ensured confidentiality
• Supported payroll documentation and staff verification
• Managed and reconciled staff leave schedules and attendance logs.
• Assisted in coordinating training sessions through document and material preparation.
• Improved staff record management through proper documentation and file management.
• Enhanced HR operations by managing attendance records and staff leave schedules.
• Contributed to accurate and timely payroll processing.

Bachelor of Arts - Political Science & Philosophy - University of Ghana (2020 - 2024)

West African Senior Secondary Certificate Examination - Business - Ofori Panin Senior High School (2016 - 2019)

Basic Education Certificate Examination - Barbara Johnson International School (2016)