Matilda

A seasoned customer service specialist, team player and highly motivated individual seeking to achieve targets in any field. My ability to be dynamic gives me an edge to excel in a virtual and on-site setting. My high expertise and experience in customer service make me the best candidate to provide customer satisfaction. I have great interpersonal skills. I can liaise with all levels of staff and clients to provide them with the support they need to achieve organizational goals.

Customer Service Rep at Bluetown (2022-01 – Present)

• Efficiently open and maintain customer accounts, ensuring accurate recording and updating of account information.
• Respond promptly to customer inquiries and complaints, addressing their needs and concerns effectively.
• Compile and analyse customer information to prepare insightful product or service reports, facilitating informed decision-making and strategic planning.
• Contribute Actively to team efforts by accomplishing related tasks as needed, fostering a collaborative and productive work environment.

Administrative Assistant at Garden of Eden Preparatory School (2021-04 – 2022-01)

• Type Report for the school's Academic year.
• Evaluate end-of-term examination papers before they are printed out.
• Take stock of all books to be distributed to students.
• Operate as the sales manager for the bookshop.

Customer Service Rep at First Anchor Risk Management (2019-02 – 2021-04)

• Assist customers in understanding their insurance policies
• Received customer complaints, de-escalated issues, and liaised with upper management to resolve customer complaints.
• Assist customers to file claims.
• Assist customers in making endorsement to their insurance policies

Chief Executive Officer at Kiddies Sparkle Enterprise (Owned Company) (2015 – Present)

• Monitor sales and devise a strategy to increase sales.
• Market brand-new clothes for kids to customers.
• Restock items periodically to ensure the smooth running of business.

Head of field supervision at First Anchor Risk Management (2019-07 – 2021-04)

Bachelor of Management Studies in Marketing – University of Cape Coast (2012-08 – 2016-05)

ACE Certificate in Human Resource Management – Ghana Institute of Management and Public Administration (2009-07 – 2009-07)

Diploma in Secretarial – Sackey Addo Secretarial Institute (2002-09 – 2006-06)