Mavis Oteng

Dedicated hospitality professional with an HND in Hotel Catering and Institutional Management, bringing expertise in hotel operations, guest services, and financial management. Proficient in inventory control, budget assistance, and delivering outstanding customer experiences. Adept at fostering positive client relationships and ensuring operational efficiency.

Seeking to leverage strong interpersonal skills and service-oriented mindset to excel as a Customer Service Personnel, enhancing customer satisfaction and organizational success

Hotel Manageress at Next Flight Hotel (2024-04 – 2025-05)

• Oversaw daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance, ensuring high standards of efficiency and quality.
• Coordinated with department heads to maintain seamless workflows and resolve operational challenges.
• Ensured exceptional guest satisfaction by addressing complaints, personalizing services, and maintaining a welcoming environment.

Accounts Assistant at Kwame Nkrumah Memorial Park Municipal Assembly (2023-11 – 2024-10)

• Managed ticket issuance and sales transactions for tourists, ensuring accurate record keeping.
• Assisted in preparing detailed budgets and financial reports to support departmental planning.
• Handled daily sales deposits to the bank, maintaining financial integrity and transparency.
• Updated and maintained the cashbook, ensuring proper financial tracking and reconciliation.

Hotel Operations Assistant at Tesano Royale Hotel (2021-09 – 2022-01)

• Conducted inventory management by taking stock in the bar, ensuring consistent supply for guest needs.
• Collaborated with kitchen staff in food preparation to meet guest satisfaction and quality standards.
• Provided front desk support, assisting guests with room bookings and check-ins to ensure a seamless experience.
• Maintained high standards of cleanliness by managing room cleaning and upkeep.

HND in Hotel Catering and Institutional Management – Accra Technical University (2020 – 2023)

WASSCE in Home Economics – Oda Senior High School (2016 – 2019)