Account Manager (Commercial) - Autochek Africa - Ghana
(2021-05)
- Managed and strengthened relationships with multiple dealers through regular communication and support.
- On-boarded and trained new dealers, enabling faster activation and compliance with commercial processes.
- Dealer journey monitoring and support- conducted regular dealer visits and performance monitoring, identified needs, provided insights, built strong rapport, and coached dealers on closing deals and business growth progress.
- Closed high-value commercial deals, contributing to monthly and quarterly revenue growth targets.
Lead Management (Telesales) - Autochek Africa - Ghana
(2021-05)
- Generate new business leads and drive sales through proactive outbound sales calls from 50 to 80 customers per day, showcasing Autochek's products and services to potential customers.
- Provide timely and effective solutions to customer concern, troubleshooting technical issues and resolving problems to ensure customer satisfaction.
- Stay up to date on product knowledge, promoting new offerings and updates to maximize sales opportunities and drive revenue growth of $130,346.
- Manage customer feedback and reviews, addressing concerns and implementing process improvements to enhance overall customer experience.
Secretary - Gerandy Investment
(2021-02 - 2021-05)
- Handled front desk duties by receiving and assisting clients and visitors professionally.
- Assisted in coordinating office activities to ensure smooth daily operations.
- Managed incoming and outgoing communication, including phone calls, emails and correspondence.
- Schedule and coordinated meetings, appointments, and travel arrangements foe management.
- Maintained organized filling system for both physical and electronic records.
- Supported management with daily administrative tasks and follow-ups
- Ensured confidentiality of sensitive company and client information at all times.
Asst. Event Coordinator - 33pointone9 Event Consultancy
(2020-03 - 2022)
- Successfully delivered customized event experiences by assessing client needs and tailoring solutions to meet their objectives.
- Effectively coordinated with vendors, exhibitors, and stakeholders to ensure seamless event execution and timely delivery.
- Secured top-tier venues, entertainment, photography, and speaker services to drive event success and exceed client expectations.
- Demonstrated exceptional logistical management skills, overseeing event setup, breakdown and post-event follow-up to achieve outstanding results.
National Service Personal (Information and Public Bureau) - Ministry Of Foreign Affairs and Regional Integration
(2018-09 - 2019-07)
- Drafted and disseminated official correspondence between international missions and headquarters, ensuring timely and effective communication.
- Coordinated media relations during high-profile events, securing comprehensive coverage and promoting the organization's brand.
- Monitored and analyzed social media activity related to the Ministry and Minister, providing actionable insights and recommendations.
