Miss Aba

Dynamic and customer focused professional with a solid background and 5 years of experience in managing client interactions and delivering service excellence. Experienced in handling diverse customer needs, resolving issues efficiently, and maintaining positive relationships. Brings a strong foundation in communication and front-line support, with a strong commitment to enhancing customer satisfaction and operational efficiency.

Account Manager (Commercial) - Autochek Africa - Ghana

(2021-05)

• Managed and strengthened relationships with multiple dealers through regular communication and support.
• On-boarded and trained new dealers, enabling faster activation and compliance with commercial processes.
• Dealer journey monitoring and support- conducted regular dealer visits and performance monitoring, identified needs, provided insights, built strong rapport, and coached dealers on closing deals and business growth progress.
• Closed high-value commercial deals, contributing to monthly and quarterly revenue growth targets.

Lead Management (Telesales) - Autochek Africa - Ghana

(2021-05)

• Generate new business leads and drive sales through proactive outbound sales calls from 50 to 80 customers per day, showcasing Autochek's products and services to potential customers.
• Provide timely and effective solutions to customer concern, troubleshooting technical issues and resolving problems to ensure customer satisfaction.
• Stay up to date on product knowledge, promoting new offerings and updates to maximize sales opportunities and drive revenue growth of $130,346.
• Manage customer feedback and reviews, addressing concerns and implementing process improvements to enhance overall customer experience.

Secretary - Gerandy Investment

(2021-02 - 2021-05)

• Handled front desk duties by receiving and assisting clients and visitors professionally.
• Assisted in coordinating office activities to ensure smooth daily operations.
• Managed incoming and outgoing communication, including phone calls, emails and correspondence.
• Schedule and coordinated meetings, appointments, and travel arrangements foe management.
• Maintained organized filling system for both physical and electronic records.
• Supported management with daily administrative tasks and follow-ups
• Ensured confidentiality of sensitive company and client information at all times.

Asst. Event Coordinator - 33pointone9 Event Consultancy

(2020-03 - 2022)

• Successfully delivered customized event experiences by assessing client needs and tailoring solutions to meet their objectives.
• Effectively coordinated with vendors, exhibitors, and stakeholders to ensure seamless event execution and timely delivery.
• Secured top-tier venues, entertainment, photography, and speaker services to drive event success and exceed client expectations.
• Demonstrated exceptional logistical management skills, overseeing event setup, breakdown and post-event follow-up to achieve outstanding results.

National Service Personal (Information and Public Bureau) - Ministry Of Foreign Affairs and Regional Integration

(2018-09 - 2019-07)

• Drafted and disseminated official correspondence between international missions and headquarters, ensuring timely and effective communication.
• Coordinated media relations during high-profile events, securing comprehensive coverage and promoting the organization's brand.
• Monitored and analyzed social media activity related to the Ministry and Minister, providing actionable insights and recommendations.

B.A - Communication Studies (Journalism Major) - Ghana Institute of Journalism (2013-09 - 2018-05)