Στέλιος Αφεντουλιδης

Multilingual customer service professional with hands-on experience in hospitality, client support, and high-pressure service environments. Fluent in Greek, Russian, and English, with a natural ability to connect with people from diverse backgrounds. Comfortable managing multiple situations simultaneously, resolving customer concerns, and maintaining composure under demanding conditions. Seeking international opportunities that combine service excellence with cross-cultural communication.

Customer Support Specialist at TaskUs (2025-10 – 2026-04)

• Resolve customer inquiries through email and ticket-based support in English for an international user base.
• Handle account-related issues, requiring clear communication and problem-solving under service-level time constraints.
• Maintain quality standards across a high volume of daily cases while following established procedures.

Transfer Driver at IMOVE (2025-05 – 2026-10)

• Provided airport and hotel transfer services for international clients during peak tourist season.
• Delivered professional, safe, and punctual service across multiple daily pickups.
• Communicated in English and Greek with passengers of varied backgrounds.

Military Service at Hellenic Armed Forces (2024-09 – 2025-05)

• Completed mandatory national service.
• Developed discipline, punctuality, and the ability to operate effectively within a structured hierarchy.

Host — Summer Season at Columbia Beach (2022-05 – 2022-09)

• Welcomed guests and managed first-impression interactions in a high-traffic beach resort environment.
• Handled reservations using the EAT reservation system.
• Assisted customers with requests, coordinated with kitchen and service teams, and ensured a smooth guest experience during peak hours.

Small Business Experience (2017-09 – 2019-06)

• Gained early exposure to client interaction, product knowledge, and the day-to-day operations of a small business.
• Developed a practical understanding of quality standards and customer expectations.

Business Administration in Business Administration – IEK AKMI College (2021-09 – 2023-06)

High School Diploma (2018-09 – 2020-06)