Νικολινα Ακράτου

Customer service professional with over 15 years of experience in fast-paced environments. Native Greek speaker, fluent in English and French. Skilled in communication, problem-solving, and remote work tools. Ready to contribute to global customer support teams.

Customer Service Representative at General Post (Γενική Ταχυδρομική) (2006-01 – 2015-12)

• Handled reception, call center, and invoicing for credit clients
• Managed high-volume customer interactions with efficiency and accuracy
• Collaborated with internal teams for service optimization

Owner & Sales Advisor at Evosmon Perfume Store (2013-01 – Present)

• Daily customer service (in-store & e-shop), upselling and product consulting
• Created personalized fragrances and managed social media promotions
• Handled stock and supplier communication

English Language Tutor at Freelance (2007-01 – 2015-12)

• Provided one-on-one tutoring for English language learners of all ages

Bachelor in Tourism Management – University of Patras (former Technological Institute)

Distance Certificate in Perfumery & Herbal Therapy – National & Kapodistrian University of Athens