Νικολινα Ακράτου
Customer Support Specialist | Remote Work | Bilingual: Greek & English
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Σχετικά
Customer service professional with over 15 years of experience in fast-paced environments. Native Greek speaker, fluent in English and French. Skilled in communication, problem-solving, and remote work tools. Ready to contribute to global customer support teams.
Εμπειρία
Customer Service Representative at General Post (Γενική Ταχυδρομική) (2006-01 – 2015-12)
- Handled reception, call center, and invoicing for credit clients
- Managed high-volume customer interactions with efficiency and accuracy
- Collaborated with internal teams for service optimization
Owner & Sales Advisor at Evosmon Perfume Store (2013-01 – Present)
- Daily customer service (in-store & e-shop), upselling and product consulting
- Created personalized fragrances and managed social media promotions
- Handled stock and supplier communication
English Language Tutor at Freelance (2007-01 – 2015-12)
- Provided one-on-one tutoring for English language learners of all ages
Εκπαίδευση
Bachelor in Tourism Management – University of Patras (former Technological Institute)
Distance Certificate in Perfumery & Herbal Therapy – National & Kapodistrian University of Athens
