Christie Good

Technology and operations leader with 15+ years of experience in IT release management, production support, disaster recovery, stakeholder engagement, financial operations, and team leadership. Proven ability to manage complex initiatives, identify and mitigate risk, improve processes, and deliver high-quality results in fast-paced environments. Entrepreneurial owner and general manager with hands-on experience in budgeting, staffing, customer service, inventory, and day-to-day business operations.

Owner & General Manager at Margarita Hut (2023-05 – Present)

• Direct daily business operations, workflows, staffing, scheduling, inventory, and resource allocation.
• Create budgets, track expenses, manage cash flow, and analyze financial performance to support profitability.
• Hire, train, motivate, and manage employees while fostering a positive, accountable workplace culture.
• Resolve operational issues and engage directly with customers to understand needs and improve satisfaction.

Release & Production Support Manager at Capital One (2021-07 – 2023-05)

• Led quarterly Disaster Recovery activities for 150 Retail applications and microservices.
• Maintained application recovery plans and coordinated test scope, JIRA stories, documentation, and execution.
• Managed new application onboarding and application decommissioning activities.
• Produced daily and monthly reporting for Retail high-severity incidents and audited change orders for CAB approval.
• Joined incident bridges, coordinated response, and led post-mortem meetings with application teams following high-severity incidents.

Senior Release Manager at Capital One (2017-08 – 2021-07)

• Managed release implementations for 21 Small Business applications and microservices across multiple environments.
• Forecasted, scheduled, coordinated, and managed releases while serving as the primary point of contact for Small Business releases.
• Partnered with stakeholders to negotiate release scope and content while ensuring compliance and quality.
• Identified and managed release risks to protect scope, schedule, and quality.
• Developed strategic release-management solutions and coordinated implementation plans, production assets, approved initiatives, and release strategies.
• Led quarterly Disaster Recovery activities for 21 Small Business applications and microservices.

Production Support Manager at Capital One (2011-10 – 2017-08)

• Provided Level 3 IT support for ALS, KO, and RMS mainframe systems.
• Partnered with business stakeholders on projects designed to improve customer service and business outcomes.
• Managed direct reports and conducted performance reviews.

Senior Accounting Specialist at Capital One (2006-08 – 2011-10)

• Completed daily and month-end reconciliations for 20 loan-servicing general ledgers.
• Performed quality assurance reviews for reconciliations and partnered with business stakeholders to resolve out-of-balance conditions.

Bachelor of Science in Community Health – Texas A&M University (1993-08 – 1998-08)