George Lyronis

A highly professional Network Engineer, driven to succeed and contributing to the efficient and secure functioning of IT services Possessing a Bachelor’s in electrical, Electronic and Communication Engineering and Advanced Diploma in Network Security, Cisco CCNA Routing and Switching

2nd Line Engineer – (Networks) at Digital Space LTD (2025-06 – Present)

Delivered advanced network operations support within the NOC, acting as an escalation point for 1st line team for incidents across SD‑WAN, Fortinet and Cisco Meraki security platforms, MPLS core network, and enterprise connectivity services. Provided pre‑installation configuration, remote diagnostics, and technical guidance to 1st‑line teams while ensuring service excellence aligned with ITIL processes. Supported provisioning requests for activation of leased lines across Juniper core network and completed customer change requests on FortiGate firewalls via FortiManager and Fortiedge cloud.

• Resolved escalated second-line technical issues, providing advanced support to first-line teams.
• Collaborated with business partners, customers, and suppliers to diagnose and resolve network issues.
• Conducted network monitoring, provided remote support to on-site engineers, and performed occasional out-of-hours network changes.
• Mentored first-line engineers and developed knowledge base documentation to improve team efficiency.
• Delivered services in line with ITIL procedures, maintaining a high standard of customer service.

NOC ENGINEER (Shift Lead) at Digital Space LTD (2019-11 – 2025-05)

As a NOC Engineer (Shift Lead), I have been instrumental in providing technical support and guidance to team members during shifts. I serve as a point of escalation for complex technical issues and customer complaints, ensuring swift resolution. My role involves monitoring team performance and delivering feedback to enhance productivity and customer satisfaction.

• Successfully coordinated and prioritized work assignments for the team, optimizing efficiency.
• Conducted regular training sessions, resulting in the enhancement of team members' technical skills and knowledge.
• Collaborated with other shift leads and managers to address operational issues, implementing process improvements that positively impacted workflow.
• Consistently adhered to service level agreements (SLAs), contributing to the achievement of performance metrics.
• Successfully handled customer escalations, showcasing exceptional customer service skills and problem-solving abilities.
• Played a pivotal role in fostering a positive and collaborative work environment, promoting teamwork and motivation among team members.

NOC ENGINEER (Shifts) at TIMICO LTD (2017-05 – 2019-10)

As a NOC Engineer in a Tier1 MSP/ISP, I played a crucial role in providing professional and timely support for Network/DSL/FTTC/EFM/EoFTTC/PSTN/Leased lines DIA WAN/MPLS PWAN. Utilizing ITIL methodology, I owned and managed customer incidents through resolution, ensuring adherence to SLAs.

• Logged and prioritized incidents and user support calls for the second line and Voice team, streamlining the resolution process.
• Troubleshot and rectified Network/PSTN/ISDN/SOGEA/ADSL/FTTC/FTTP/Leased line faults within customer SLAs, demonstrating a commitment to service excellence.
• Raised faults and collaborated with third-party suppliers for timely resolution, keeping customers and Business Partners informed of incident progress.
• Provided remote hands support in the Data Centre for customers off business hours and support in cable management
• Managed monitoring alerts within the Data Centre during and off-hours, escalating core Network issues promptly.
• Facilitated access requests for external engineers requiring Data Centre entry, ensuring security and compliance.
• Handled major incidents (MI) during off-hours, escalating issues to on-call engineers and the duty manager.
• Efficiently performed Data Centre inspections and oversaw monitoring alerts during non-business hours, promptly escalating issues to the on-call DC engineer for swift and effective resolution.
• Monitored the MPLS Network map during off-hours, adeptly identifying and escalating core Network issues to the duty manager and on-call engineer, ensuring proactive resolution.
• Handled the ordering and configuration of customer hardware: Cisco ISR1100/800 series, Cisco Small Business Switches 250/350, Technicolor, Draytek 2862/5/6, Cisco Meraki (MX67C-WW, APs MR20/33, MS120-48), Fortinet SDWAN

NOC ENGINEER (1st Line Technical Support) at TIMICO LTD (2016-04 – 2017-04)

As a NOC Engineer at a Tier 1 MSP/ISP, I held a pivotal responsibility in delivering prompt and proficient assistance across a diverse spectrum of networking services, encompassing Network/DSL/FTTC/EFM/EoFTTC/PSTN/Leased lines DIA WAN/MPLS PWAN. Operating within the framework of ITIL methodology, I took ownership of customer incidents, meticulously guiding them through resolution while steadfastly adhering to SLAs.

• Collaborated closely with Timico's partners and customers to swiftly address technical inquiries, taking full ownership and efficiently guiding them to resolution.
• Handled customer incidents and inquiries promptly and effectively via phone and email channels.
• Managed customer incidents from initiation to resolution, employed ITIL methodology to ensure adherence to service level agreements.
• Actively participated in meetings to discuss ongoing technical issues and solutions.
• Kept customers and Business Partners informed about the progress of their incidents while maintained transparent communication throughout.
• Coordinated with various departments within the organization to ensure the seamless delivery of customer requirements.
• Organized and prioritized workload effectively to meet deadlines and customer expectations.
• Provided confident advice to customers on new products available and illustrated their potential benefits to them.

NETWORK ENGINEER at MESL (2015-11 – 2016-02)

• Configured and T-shooted Layer 2 and Layer 3 networks for optimal functionality.
• Analysed and swiftly resolved faults and performance issues to maintain network reliability.
• Implemented routine preventative measures and continuously monitored network security to safeguard against potential threats.
• Thoroughly documented both internal and client network details, included logical and physical configurations, using tools like Visio, and recorded IP addresses and VLAN information.
• Collaborated closely with other departments and external organizations, fostering effective teamwork and synergy among IT staff.
• Serviced as a representative of the company's best interests in all technical endeavour’s.

TEST ANALYST at DX Solutions (2013-03 – 2014-05)

• Performed device testing across Vodafone's LTE, UMTS, and GSM Model and Production Networks.
• Conducted solution and acceptance testing for handheld devices, ensuring functionality and reliability.
• Effectively troubleshooted test solution issues to uphold testing continuity.
• Diligently identified and documented defects, contributing to resolution and product quality enhancement.
• Actively engaged in meetings to discuss testing progress and outcomes, fostering collaborative efforts.
• Produced detailed briefing reports for both indoor and outdoor tests, enhancing transparency and understanding.
• Monitored subscriber IMSI and CS/PS traffic from SGSN, GGSN, SPGW, Flexi Network Gateway via Putty SSH session on Model and Production Networks for testing purposes and produced traces and Wireshark logs.
• Extracted TID (Test Identification) CDRs (Call Detail Records) for Model/Pre-production/Production environments.

Bachelor in Electrical, Electronic and Communication Engineering (Honours) – Hertfordshire University, UK

Advanced Diploma in Network Security – Western Sydney Institute TAFE

Diploma in Information Technology Networking – Western Sydney institute TAFE