Ioannis Tsilipakos
IT Support Systems Engineer
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Σχετικά
Mid-level IT Support Systems Engineer with 5+ years of experience in corporate and production environments. Sole IT responsible for a Northern Greece production facility supporting 100+ users across multiple locations. Hands-on experience in Windows Server, Hyper-V virtualization, Microsoft 365, Azure AD, Active Directory and Fortinet firewall administration.
Strong troubleshooting skills in business-critical and production-impacting systems, with experience coordinating external vendors and infrastructure projects.
Εμπειρία
IT Support Engineer at Gefsinus North S.A. (2023-11 – Present)
Sole IT representative for Northern Greece production facility
- On-site support remote support for 100+ users
- Active Directory management (users, permissions, policies)
- Microsoft 365 Azure AD administration
- Dell server administration (Hyper-V virtualization environment)
- Fortinet firewall configuration monitoring
- Network infrastructure management (switches, VLANs, wired wireless networks)
- Troubleshooting production-impacting systems
- Participation in infrastructure production-related IT projects
- Coordination with external IT vendors leasing partners
- Contribution to technical decision-making
Senior IT Technician at Proset IKE (2021-09 – 2023-10)
- IT support for corporate clients
- Windows Server Hyper-V configuration
- Network firewall setup
- Hardware software troubleshooting
- On-site remote infrastructure support
IT Systems Network Technician at Smartware S.A. (2020-05 – 2020-09)
- Network installations (Cisco Huawei equipment)
- Firewall configuration (Fortinet Barracuda)
- Server installations
- POS systems deployment support
IT Support technician at Military base of Kalamaria (2019-11 – 2020-01)
During compulsory military service.
Networks Technician (Internship) at Service Pack S.A. (2016-10 – 2017-03)
Received a reference letter from my employer, regarding my performance.
- Unifi
- Ubiquiti Networks
- DrayTek Routers
- Wired and wireless networks
- D-link Routers
- Unifi Controllers
- QoS
- IT support and service
Εκπαίδευση
BSc in Computer Engineering – University of Western Macedonia (2019-03)
