George Stergiopoulos

Highly experienced and hands-on senior professional, with deep expertise in IT Infrastructure Management and IT Operations, gained in a multinational environment. Approaches every challenge with respect, calmness, and a genuine willingness to listen to internal customers, understand their needs, and deliver practical solutions. Demonstrates a track record of delivering all assigned tasks within given deadlines and expected quality standards.

SENIOR IT LEAD - Greece & Cyprus at SAP HELLAS (2010-01 – 2024-01)

Ensure reliable, secure and scalable infrastructure aligned with business objectives. Support business continuity, digital enablement, and cost-efficient IT operations across all departments. Acted as Project Manager for critical local and regional IT initiatives.

• Lead IT infrastructure, networks, telecommunications, and end-user support operations for Greece and Cyprus
• Manage IT budget, vendors, procurement processes, and asset lifecycle
• Implement and enforce corporate IT security policies and procedures
• Support Learning & Development and SAP Academy technical operations
• Plan and deliver infrastructure projects (offices, server rooms, security, networking)
• Oversee IT service management processes and ticketing platforms (CSS → ServiceNow)
• Led a multi-country IT support optimization project across EMEA, increasing hotline usage by 25% and messaging adoption by 30%
• Planned and executed migration from local servers to HQ in Germany
• Delivered multiple office renovation and relocation projects, including structured cabling, access points, and A/V meeting room systems
• Transitioned the organization to an Apple ecosystem (MacBooks, iPads), covering procurement, deployment and support
• Optimized fixed and mobile telephony services and reduced costs

IT EXPERT at SAP HELLAS (2005-01 – 2010-01)

Accountable to maintain and manage the IT infrastructure of the organization and provide technical assistance and support to end-users with a primary focus on ensuring the smooth operations of computer systems and software applications.

• Maintain infrastructure efficiency, reliability, availability and performance
• Deliver 2nd level IT support
• Make recommendations for future upgrades
• Identify user needs, new infrastructure requirements and potential improvements
• Administer servers, routers, switches, software deployment, security updates
• Provide solutions during critical operational situations, including ticket prioritization and escalation handling
• Modernized server room infrastructure through new rack installations and next-generation UPS systems
• Introduced centralized hotline support, significantly improving incident resolution time and IT efficiency
• Acted as the primary technical escalation point for complex SAP and infrastructure-related issues
• Ensured uninterrupted IT operations and business continuity for users

IT SUPPORT & SAP TRAINING INFRASTRUCTURE COORDINATOR at SAP HELLAS (2000-01 – 2005-01)

Provide end-to-end IT support for both corporate users and the SAP Academy, ensuring stable daily operations.

• Deliver 1st level IT support to more than 300 corporate users
• Support SAP core systems, including backups and basic system monitoring
• Deploy, image, configure, and maintain laptops and end-user devices
• Design, operate, and maintain SAP Training Center infrastructure
• Support end-to-end SAP training sessions and certification exams
• Administer telecommunications and PBX systems (Avaya → Siemens → Sonus Gateway)
• Manage IT assets and provide technical support for corporate and training events

IT Lead at Kararigas Center for Liberal Studies (1999-01 – 2000-01)

Head of Production & Service Department at Discovery Computer S.A. (1998-01 – 1999-01)

Network Assistant at OTE S.A. (1996-01 – 1997-01)

Video Editing & Sound Recording Technician at Cartoonist Production (1994-01 – 1996-01)

PC Production & Service Technician at Info Quest S.A. (1991-01 – 1993-01)

Diploma in Radio & Television Installations and Devices – IEK Delta (1999-01)