Maria Laiou

Organised and approachable, with experience in administrative support and customer service across educational and retail settings. Skilled in coordinating schedules, maintaining accurate records, and handling payments and orders. Bring strong communication skills, attention to detail and a positive, helpful manner when supporting colleagues and assisting customers. Confident managing competing priorities and keeping daily operations running smoothly.

Administrative Assistant - Poukamisas Educational Center

(2025-11 - 2026-07)

• Coordinated daily administrative operations in collaboration with staff and management. Prepared timetables for 23 teachers, managed schedule changes and verified working hours against lesson records.
• Processed payments and maintained accurate payment records, responded to payment enquiries and followed up where required.
• Managed orders for teaching materials and office supplies to meet the centre's operational needs.
• Served as a point of contact for students and parents, handled enquiries, communicated updates and worked with teachers to resolve scheduling and administrative issues.
• Maintained up-to-date administrative records using Classter and Microsoft Office.

Foreign Language Teacher - Protipo Eleni Falida Foreign Language Center

(2025-10 - 2026-08)

part-time

• Planned and delivered German lessons, managed lesson schedules and maintained student records.
• Communicated with students and parents, answered questions and adapted explanations to different needs.

Sales Assistant - Miniso

(2025-04 - 2025-10)

• Assisted customers with product enquiries and selection, providing clear information and attentive service.
• Supported transactions, stock-related tasks and daily store operations in a busy team environment.

Box Office & Customer Service Assistant - Vitzentzos Kornaros Theatre / Technopolis–Cine Studio - Crete

(2024-02 - 2024-10)

• Issued tickets and assisted customers with ticket purchases at the box office.
• Handled incoming calls, answered customer enquiries and provided information about performances, screenings and ticket availability.

Bookstore Retail Consultant - Public

(2023-04 - 2023-08)

• Advised customers on product selection and provided personalised book recommendations.
• Supported sales-floor operations and worked with colleagues to respond to customer needs.

Team Leader - PAR-OLYMPIA

(2023 - 2023)

inclusive parasports project

• Guided and supported a team of para-athletes, coordinated transportation and participation in cultural and sporting events, and ensured their comfort throughout the programme.

Volunteer - LesArten German-Greek Literature Festival, UNESCO & NKUA

(2018-05 - 2018-05)

Bachelor of Arts - German Language and Literature - National and Kapodistrian University of Athens (2016-10 - 2022-12)

Vellum Diploma in IT Skills - Microsoft Word, Excel, PowerPoint, Access and Outlook