Χαρα Αλπου

Providing daily administrative and clerical support. Managing and monitoring insurance cases and related administrative procedures. Providing telephone assistance to patients and information regarding insurance procedures.

Administrative Officer – Insurance Administration Offices at HYGEIA (2025-09 – Present)

• Providing daily administrative and clerical support.
• Managing and monitoring insurance cases and related administrative procedures.
• Providing telephone assistance to patients and information regarding insurance procedures.
• Providing face-to-face service to patients and associates, responding promptly and professionally to their requests.
• Coordinating with doctors and other departments to facilitate administrative and insurance-related matters.
• Maintaining, organizing, and updating medical records, ensuring accuracy and confidentiality of personal data.
• Communicating with insurance companies, patients, and internal departments.
• Collecting, checking, and registering required documentation.
• Monitoring pending cases and providing updates on their progress.
• Communicating by telephone with the Accounting Department regarding financial and insurance-related matters.
• Maintaining organized records and filing documents accurately.
• Supporting the smooth operation of the office and the efficient handling of daily administrative tasks.

Nurse assistant-Midwife at Polyclinic in Athens (2021-10 – 2023-08)

• Secretarial support
• Help during examination and in small operations
• Patient archiving and organization of doctor's office
• Sterilization of medical equipment
• email and phone management
• Psychological support tips for patients
• Electronic prescriptions

Nurse Assistant and Sampler at Dutch Red Cross (2020-10 – 2021-06)

• Sampling patients in different test streets for Covid-19
• Sending the samples to the laboratory using the electronic system Coron-IT
• providing first aid if needed to sick patients
• compliance with protocol and health measures in favor of virus prevention
• support of coordinators when required to organize them on test streets

Nurse Assistant at Sint Jacob Clinic (Elderly Rehabilitation Center (2020-11 – 2021-06)

• Assist with general daily days.
• Wash, support and dress residents
• Helping patients eat and supporting them with discussion and general instructions
• Medicate
• ensuring that patients live in a healthy environment

Midwife at General Hospital of Kalamata (2019-06 – 2019-09)

Graduation Internship, responsible for:

• Assessing health history of mothers
• Managing labor, including guidance, education and support of the parents
• Newborns care
• Assessing and reviewing findings with the physicians and mothers

BSc in Midwifery – University of West Attica (2014-09 – 2019-10)

MSc in Healthcare Administration – Hellenic Open University (2021-10 – 2024-05)