Raphael Mascarenhas

To contribute to an organization that values growth, operational excellence, and long-term capability building. I aim to leverage my experience in procurement, administration, supply chain, and team leadership to drive efficiency, cost optimization, and seamless operations.

Procurement Officer & Administration Officer at Abba Enterprises (2017-04 – Present)

• Lead procurement operations, sourcing strategies, and vendor negotiations to secure cost-effective deals.
• Manage import/export documentation, inward/outward remittances, and coordinate with banks for USD conversions.
• Handle queries related to international transactions and ensure compliance with banking norms.
• Oversee supply chain, inventory management, and vendor development.
• Finalize purchase orders, track deliveries, and monitor procurement KPIs to reduce costs.
• Collaborate with internal teams to ensure clarity in specifications and expectations.
• Maintain administrative operations, including staff recruitment, training, and policy implementation.
• Manage electrical, electronic, and mechanical maintenance activities.
• Conduct monthly GST filing and ensure statutory compliance.
• Improve existing administrative and procurement processes for higher efficiency.

Administration Manager at Veenus Consultancy (2015-12 – 2016-07)

• Managed administrative operations and supervised staff performance.
• Maintained shift rosters and ensured smooth daily functioning.
• Recruited and trained administrative and clerical staff.
• Handled all banking activities and vendor coordination.
• Oversaw housekeeping, security, and facility maintenance.
• Improved internal policies and procedures.

Assistant Manager at Café Coffee Day (2015-06 – 2015-12)

• Managed store operations, staff scheduling, and customer service.
• Conducted regular staff training and ensured guest satisfaction.
• Prepared daily MIS reports and monitored sales performance.
• Managed inventory, food indenting, and wastage control.

Operations Executive at Java Green Ltd. (Reliance) (2009-06 – 2014-12)

• Supervised store operations and staff performance.
• Maintained shift rosters and handled customer service issues.
• Conducted training sessions and ensured operational efficiency.
• Prepared MIS reports and supported supply chain activities.

Shift Manager at Brio Bistro (Shoppers Stop Ltd.) (2007-03 – 2009-03)

• Managed shift operations, staff scheduling, and customer service.
• Conducted training and ensured guest satisfaction.
• Prepared MIS reports and supported supply chain processes.

Senior Barista at Brio Bistro (Blue Foods Pvt Ltd.) (2006-07 – 2007-03)

• Brewed coffee, handled orders, and provided customer service.
• Managed shift rosters and cashiering.
• Handled food ordering and store operations.

Brew Master at Barista Espresso Bar (2005-07 – 2006-06)

• Brewed coffee and ensured high-quality customer service.
• Managed cashiering and daily store operations.

S.Y. B. Com – Mumbai University (2004)