樂樂

I hold a Bachelor's degree and Higher Diploma in Hotel Management, possessing a solid theoretical foundation in hotel operations and sales, and extensive practical experience in frontline customer service and sales support for high-end clients. I am fluent in English, Cantonese, and Mandarin, and possess strong communication and teamwork skills, as well as excellent execution abilities. I am passionate about the high-end service industry and committed to a long-term career in the hospitality sector.

F&B Department Intern - Grand Hyatt Hong Kong

(2022-07 - 2023-01)

• Assisted in coordinating catering and venue booking needs for corporate clients and high-end individual guests.
• Participated in the planning and execution of hotel F&B promotional activities, and was responsible for promoting package products to customers.
• Followed up on customers' post-dining feedback and coordinated the resolution of service issues in a timely manner.

Senior Counter Service (Part-time) - KFC

(2020-09 - 2026-01)

• Responsible for core counter services including customer ordering, meal introduction, and cash register settlement.
• Act as the lead role during peak hours, coordinating the team to complete customer diversion and meal distribution.
• Recorded and sorted out customers' feedback on meals and services, submitted regular reports to the store manager to maintain service quality.

Bachelor of Business - Hospitality Management - University of Tasmania (2025-12)

Higher Diploma - Hotel Management - Melbourne Polytechnic (2023-07)