Ella Ngai

Senior Executive Assistant with 8+ years supporting CEOs and Managing Directors across multinational corporations (JCDecaux, Skywind, AIA). Trusted C-suite gatekeeper skilled in complex calendar and diary management, board and leadership meeting coordination, minute-taking, executive communication, and end-to-end international travel coordination. Manages high-value stakeholder relationships (MTR, HKIA) and confidential operations with discretion, and has organised corporate events and multi-day summits for 40+ staff.

Trilingual in English, Cantonese and Mandarin, and thrives in fast-paced, confidential environments.

Secretary to Managing Director at Epicurean Group (2026-04 – 2026-08)

• Manage the Managing Director's daily calendar, agenda, meeting minutes and action items, keeping leadership focused on priorities.
• Oversee full executive-support operations, directing an 11-person household and transport team (7 staff, 4 drivers) across rostering, scheduling and daily logistics.
• Coordinate monthly flight schedules, international travel itineraries and end-to-end trip logistics.
• Handle office expenses, reconciliation and vendor coordination.
• Provide confidential support on the executive's personal and family matters.

Personal Assistant to Managing Director at JCDecaux (2024-06 – 2025-12)

• Managed the MD's daily calendar, prioritised departmental meetings and prepared post-meeting action plans.
• Served as primary liaison between the MD and external C-level stakeholders and partners (MTR, HKIA), drafting executive correspondence and letters.
• Planned and executed corporate events and internal training programmes, including a 3-day regional summit for 40+ staff with trainers from French HQ.
• Organised complex international business travel for groups of 30+, including Shanghai and Cannes trips.
• Accompanied the MD at PR events and corporate functions, ensuring seamless coordination.
• Maintained structured document management for meeting records, correspondence and business files.
• Handled the MD's personal affairs, including bookings, reservations, family travel planning and visa applications.

Secretary & Office Operations at Skywind Group (2021-01 – 2024-03)

• Coordinated end-to-end business travel, including hotels, flights, ground transport and dining reservations.
• Accompanied the CEO on China factory visits and procurement trips, providing Mandarin translation and negotiation support.
• Managed office administration, including procurement, vendor coordination and facility management.
• Coordinated the CEO's family and household matters, including staff, visas, medical appointments and school schedules.

Team Secretary & HNW service Support at AIA Int. Limited (2018-12 – 2021-01)

• Supported a Court of the Table (COT) adviser in managing HNW client portfolios from Mainland China, handling over HKD 100M in annual premiums.
• Delivered comprehensive client service, including claims processing and policy enquiries.
• Provided administrative support for a 25-person team, covering attendance tracking, performance records and training coordination.
• Organised team-building events and facilitated performance-review meetings with the MD.

– Fukien Secondary School (Siu Sai Wan) (2007 – 2013)