Mcguyver2010

Detail-oriented IT professional with 15+ years of hands-on experience supporting complex development and infrastructure environments. Proven expertise in troubleshooting and demonstrating technical workflows with clear verbal explanations and documentation. Strong familiarity with professional development tools including VMware, engineering applications, and cloud/admin interfaces.

Skilled at recording processes, annotating UI elements for clarity, following precise staging instructions, and delivering high-quality, usable outputs independently. Reliable access to a physical Mac system.

Fluent

English communicator with exceptional attention to detail and a track-record of meeting tight deadlines in remote and multi-site settings.

Computer Security Analyst at Blackman Support Services (2025-04 – Present)

Served as primary technical contact, independently diagnosing and resolving complex issues while clearly documenting and explaining workflows to clients. Administered Microsoft 365, Exchange, and virtual environments (including VMware), consistently following structured procedures to stage and maintain system states. Delivered precise troubleshooting for VPN, remote access, and connectivity issues with high attention to detail and minimal downtime.

• Independently diagnosed and resolved complex technical issues
• Administered Microsoft 365, Exchange, and virtual environments including VMware
• Troubleshot VPN, remote access, and connectivity issues
• Created and maintained clear documentation and visual guides

Computer Systems Administrator at Starfish Medical (2019-09 – 2025-04)

Provided independent frontline support for engineering teams using development-related applications (SolidWorks, Altium, Syspro, DBtools), often demonstrating workflows and troubleshooting step-by-step. Administered Google Workspace and Microsoft 365 environments, managing full user/device lifecycles with precise configuration and staging. Maintained VMware ESXi and server infrastructure, applying updates and changes through structured processes while documenting outcomes.

• Supported engineering applications including SolidWorks, Altium, Syspro, and DBtools
• Administered Google Workspace and Microsoft 365 environments
• Maintained VMware ESXi and server infrastructure
• Troubleshot remote access, VPN, and network issues across multiple locations
• Contributed to process improvements and created procedural guides

Technical Support Analyst at City of Victoria (2019-02 – 2019-09)

Triaged and resolved high-volume incidents using structured ticketing and diagnostic workflows. Configured and deployed systems while creating clear, documented procedures for repeatable setups. Communicated technical concepts effectively through verbal explanations and written/visual documentation.

• Triaged and resolved high-volume incidents
• Configured and deployed systems with clear procedures
• Communicated technical concepts through verbal and written documentation

Support Engineer at Smart Dolphins IT Solutions (2017-12 – 2019-01)

Delivered managed services across client environments, configuring VPN/remote access and maintaining detailed documentation. Supported Windows and Linux servers (virtual and physical) with consistent, high-quality execution of instructions.

• Delivered managed services across multiple client environments
• Configured VPN and remote access solutions
• Supported Windows and Linux servers (virtual and physical)

Desktop Support Analyst at Robert Half / Jolera (2017-05 – 2017-12)

Deployed and configured end-user systems and applications, migrating data while ensuring precise, secure setups. Supported Office 365 environments with clear user guidance and workflow explanations.

• Deployed and configured end-user systems and applications
• Migrated data while ensuring secure setups
• Supported Office 365 environments with clear user guidance

Bachelor of Science in Industrial Technology – Ohio Northern University