Catherine Chao

Composed various business communications such as emails, memos, and reports. Scheduled meetings for the Director of Music and calendar coordination. Maintains confidential and sensitive information.

Temporary Employee - Administrative Assistant, School of Music at University of Victoria – UVic Staffing Solutions (2025-09 – Present)

• Composed various business communications such as emails, memos, and reports.
• Scheduled meetings for the Director of Music and calendar coordination.
• Maintains confidential and sensitive information.
• Handles petty cash for music locker lock payments and maintains a document on payments.
• Event planning and coordination.
• Proficiency with computer applications (i.e., MS-Office Suite, Adobe Creative Suite, content management systems), created and edited music concert programs with Adobe InDesign.
• Knowledge of BANNER, FAST, Cascade and Connect, used BANNER to update the School of Music database.
• Familiarity with UVic programs, policies, procedures and business systems.
• Proficiency with Google Suite (Calendar, Docs, Sheets).
• Pre-planning and scheduling committee meetings.
• Prepared documents, entered data, and compiled reports.
• Organized and prepared course experience survey packages for instructors.
• Coordinate and manage scheduling for meetings, appointments, and departmental activities.

Program Assistant, Faculty of Health - Counselling Psychology Program at University of Victoria – UVic Staffing Solutions (2025-09 – Present)

• Helped the Graduate Advisor with managing inquiries for the Master of Counselling Psychology Program.
• Responded to inquiries through email and in person.

Human Resources Assistant, Department of Accelerating Community Energy Development at University of Victoria – UVic Staffing Solutions (2025-09 – Present)

• Provide recruitment support, including downloading application packages, tracking candidate progress, and scheduling interviews.
• Respond to general email inquiries and assist with follow-up tasks, such as making benefit-related inquiries for grant-funded employees.
• Maintain and organize departmental documents and resources within SharePoint.
• Provide backup support to the Executive Assistant and administrative coverage for the PB9 role during absences.
• Deliver general administrative support across the ACET team, contributing to efficient operations and responsive service.
• Created an Offboarding package, including termination letters (with and without cause), offboarding policy and procedures document, employee farewell letter, and an exit interview template.
• Created a Workplace Health and Safety policy and procedures document.

Notetaking Program Assistant, Centre of Accessible Learning at University of Victoria – UVic Staffing Solutions (2025-09 – Present)

• Processed notetaker requests from students registered with the Centre for Accessible Learning, ensuring timely support.
• Reached out to students via email to promote the notetaker program and successfully recruited applicants.
• Reviewed notetaker applications and made informed hiring decisions to maintain program quality.

Administrative Assistant/Research Assistant, School of Public Administration at University of Victoria – UVic Staffing Solutions (2025-09 – Present)

• Manages and responds to email communications, books meetings, prepares agendas, attends meetings, and records accurate minutes.
• Supports virtual meetings by running slide shows, managing Zoom functions, and coordinating logistics.
• Assigns tasks to team members, follows up on required actions, and cross-checks submitted forms for accuracy and completeness.
• Performs general executive assistant duties, including coordination, communication, and administrative support for an international team.
• Works effectively under pressure in a fast-paced environment, maintaining professionalism and strong organizational skills.

Human Resources Assistant at Office of the Auditor General of British Columbia (OAG) - Strategic Human Resources (2024-08-12 – 2024-10)

• Responsible for administering the complete recruitment and selection cycle of OAG competition files, including creating and maintaining competition files, preparing documents related to the competition process, verifying candidate eligibility, sorting resumes for shortlisting, scheduling testing and interviews, and screening candidates.
• Preparing and updating job profiles and job postings, posting jobs to agreed-upon hiring platforms, and assisting the Human Resources Advisor with recruitment strategy plans.
• Provides referral to resources and tools to managers and supervisors to support their human resources-related responsibilities (e.g., recruitment and hiring).
• Facilitates and coordinates interviews (e.g., booking meeting rooms, greeting candidates, facilitating written assignments, creating panel interview packages, sending candidates dates and times, coordinating past work-performance checks).
• Prepares hiring documentation for OAG managers for auxiliary, regular, temporary, and lateral appointments, including completing and forwarding forms and other documentation to payroll and making data entry changes.
• Receives, processes (verifies information and personal identification), tracks, and follows up on criminal record checks for new hires as per the new security screening policy.
• Monitors dates for auxiliary employees, substitution, employee probation, temporary assignment, and secondments, and advises the manager of upcoming temporary assignment end-dates.
• Prepares and updates onboarding materials, templates, and handbooks. Coordinates logistics for onboarding sessions for new staff.
• Manages organizational charts for the OAG, including changes in the organizational charts using Visio.
• Prepares offer letters, confirmation of offer letters, part-time agreements, probation letters, and substitution agreements, and captures those employee changes by entering them in PeopleSoft.
• Manages the OAG recognition program, including buying gift cards and monitoring gift card expenses.

Program Coordinator at Health Planning and Programs, Workplace Health and Safety BC Public Service Agency (2021-08-30 – 2023-03)

• Leads Substance Abuse Treatment Funding Program which involves adjudicating eligibility for funding and resolving complex treatment funding issues.
• Gathers, analyzes, and shares case information where applicable and appropriate with relevant stakeholders. Information sources include internal medical staff (Occupational health nurses and physicians), applicants, treatment centre staff, WHS (Workplace Health and Safety) Corporate Advisors, Legal Services staff, and Finance Management Staff.
• As appropriate, provide information and expertise and recommend eligibility and funding to the Director. This involves managing complex relationships with multiple stakeholders who hold differing perspectives/goals (e.g., medical, financial legal), information gathering, understanding, and adhering to the policy directive, exercising discretion in decision-making, and communicating information and recommendations effectively to senior management.
• Evaluates program operation, trends, and results identify opportunities to improve effectiveness, and make recommendations to senior management.
• Provides education to stakeholder groups about the program and any program changes as they arise.
• Assess applications for financial and legal risk. Uses cost-benefit and business case analysis to assess risks and the financial consequences of rejecting an application.
• Manages communications, interactions, and relationships with people who may be stressed and compromised due to substance use issues.
• Initiatives the debt collections process (when required) which involves coordination with the Revenue Services Division and Financial Management Office.
• Identifies and defines training needs and creates a responsive curriculum and schedule of health and well-being workshops for BC Public Service Employees. This includes identifying trending topics, priorities, and changing training needs, as well as determining course length and delivery.
• Review workshop materials to ensure content is in alignment with BC Public Service values, initiatives, practices, and resources. If materials are not in alignment, work with contracted providers to discuss training and customize workshops as appropriate.
• Coordinates the delivery of training workshops with contracted providers and facilitators, the Learning Centre staff, internal instructors, and participants to facilitate effective program delivery and address concerns/problems.
• Edits and creates internally tailored presentations based on customer information needs as required.
• Analyzes evaluation results and feedback and determines necessary actions based on that information. This may inform changes to workshop content, facilitators, and/or curriculum.
• Assists in the planning, implementation, delivery, and evaluation of continuous improvement of a range of health promotion/early intervention-focused programs and services.
• Supports Employee and Family Assistance Services (EFAS) contract management by determining employee counts, which impacts quarterly payments to the provider. This involves assembling information from external organizations as well as core ministries and agencies.
• Manages Customer Relationship Management (CRM) service requests for the Health Promotion unit. This involves reviewing and analyzing customer inquiries and comments, and determining appropriate responses and referrals.

Certificate in Supporting Indigenous Rights – LinkedIn Learning (2025 – 2025)

Certificate in Scrum and Agile Immersion Training – Alison: Empower Yourself Online (2023 – 2023)

Diploma in Human Resources – Alison: Empower Yourself Online (2023 – 2023)

Master of Arts in Applied Linguistics – University of Victoria (2019 – 2019)

Bachelor of Arts in Applied Linguistics, Minor in Public Administration – University of Victoria (2014 – 2014)